Elizabeth Nevarez
Saint Cloud,FL
Summary
Bilingual (English/Spanish) and Multicultural Administrative Professional, with the ability and commitment to build strong relationships with customers, coworkers and potential clients. Strong emphasis in organizational planning and good orientation. Use wide range of knowledge with the proven capacity to learn new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Remote Call Center Agent
Cognosante
11.2020 - 06.2023
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
FEMA Documents Translator
Intelectuss Inc
FEMA CALL CENTER AGENT
K4 Solutions
Bilingual Information Specialist
Laurel Workforce Regional Center
Teacher / Call Center Assistant
Colegio Jesucristo Rey de Reyes / After School JRR Ministries
Customer Service Representative
Blockbuster Video
01.1999 - 01.2004
Medical Secretary
Anestesiology Group, Auxilio Mutuo Hospital
01.1996 - 01.1998
Education
1 year en Pharmacy Technician -
Inter American University
San Juan, PR08.2014
No Degree - Social Sciences
University of Puerto Rico Bayamon Campus
Bayamón, PR01.1997
Skills
- Switchboard
- Telephone
- Administrative support
- Printing
- Legal documents
- Teaching Experience
- Human Resources
- Data Entry
- Microsoft Office
- Microsoft Outlook
- Office Management
- Schedule Management
- Time management
- Customer service
- Spanish
- Typing
- English
- Phone etiquette
- Translation
- Interpretation
- Teaching
- Cash handling
- Retail sales
- Fluent in English and Spanish
Certification
- CPR / AED/ First Aid Certification, 02/01/22, 02/01/24
Timeline
Remote Call Center Agent
Cognosante
11.2020 - 06.2023
Customer Service Representative
Blockbuster Video
01.1999 - 01.2004
Medical Secretary
Anestesiology Group, Auxilio Mutuo Hospital
01.1996 - 01.1998
FEMA Documents Translator
Intelectuss Inc
FEMA CALL CENTER AGENT
K4 Solutions
Bilingual Information Specialist
Laurel Workforce Regional Center
Teacher / Call Center Assistant
Colegio Jesucristo Rey de Reyes / After School JRR Ministries
1 year en Pharmacy Technician -
Inter American University
No Degree - Social Sciences
University of Puerto Rico Bayamon Campus