Kathie Janney
Porterville,CA
Summary
I would be an asset because I can help with situations where you are short-staffed. My focus and abilities go beyond supervision, and I look for solutions to bring a positive impact to the team's goals. I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Remote Call Center Agent
Advantage Answering Plus
San Luis Obispo, CA
05.2021 - Current
- Take inbound calls and direct them accordingly
- Address various types of companies and complexities while routing calls
- Dispatch calls to the appropriate on-call representative
- Solve complex unique problems throughout the day.
Licensed Vocational Nurse
Salinas Valley State Prison
Soledad, CA
12.2007 - 04.2013
- Provided prescribed medical treatment and personal care services
- Took and recorded vital signs
- Applied compresses, ice bags, and hot water bottles
- Observed patients and reported adverse reactions to medication or treatment
- Administered specified medication.
Licensed Practical Nurse
Regency Hospital LTAC
Akron, OH
02.2004 - 08.2008
- Took and recorded vital signs
- Dressed wounds and gave enemas, douches, alcohol rubs, and massages
- Observed patients and reported adverse reactions to medication or treatment
- Administered specified medication.
LVN
Valley HealthCare System
Sacramento, CA
02.2007 - 12.2007
- Recorded vital signs, wound dressings, trauma response, and first aid response within a correctional facility
- Kept staff informed about daily routine changes
- Performed diabetic monitoring and other essential duties.
Licensed Practical Nurse
Edwin Shaw Hospital Rehab
Akron, OH
01.2001 - 12.2003
- Took and recorded vital signs
- Observed patients and reported adverse reactions to medication or treatment
- Administered specified medication
- Assembled and used equipment such as catheters, tracheotomy tubes, and oxygen suppliers.
LPN
Quest Recovery Services
Canton, OH
01.2003 - 11.2003
- Took and recorded vital signs
- Observed patients and reported adverse reactions to medication or treatment
- Administered specified medication
- Collected samples from patients for testing
- Performed routine laboratory tests on samples.
Education
Master's degree - Business Administration
Umass Global
09.2024
Bachelor's degree - Business
Brandman University
Visalia, CA12.2022
Certificate - ICD 10 cod
Online
Irvine, CA09.2015
Certificate - Nursing
LPN Akron School of Practical Nursing
Akron, OH09.1999
Associate's degree - Medical Assisting
Southern Ohio Tech
Mogadore, OH07.1987
Skills
- Jeter filing
- Medical Coding
- Medical Terminology
- Anatomy And Physiology
- Ten key
- Typing
- Leadership roles
- Ancillary sticker system
- Euhr
- Microsoft word
- ICD 10 Coding
- Medical Billing
- Prior authorization
- Schedule Appointments
- Scheduling
- Charting
- Abstracting
- Medication Administration
- Document scanning
- CPT Coding
- Medical Records
- Nursing
- Insurance Verification
- Medical Office Experience
- EMR Systems
- Patient Care
- Triage
- Clerical Experience
- Experience Administering Injections
- Epic
- ICD Coding
- HIPAA
- ICD-9
- Vital Signs
- Medical Scheduling
- Critical Care Experience
- Laboratory Experience
- Computer Operation
- Quality Assurance
- Caregiving
- Anatomy knowledge
- Google Docs
- Google Suite
- Medical terminology
- Clerical experience
- Sales
- Customer service
- Salesforce
- Training & development
- Relationship management
- Presentation skills
- Leadership
- Data management
- Analysis skills
- Data collection
- Microsoft Excel
- Microsoft Office
Certification
- 6LVN, 06/01/26
- LPNCPR Certification
- BLS Certification, 06/01/26
- DSD, 06/01/26
Assessments
- Time management skills, Proficient, 08/01/24
- Medical terminology, Proficient, 03/01/23
- HR: Compensation & benefits, Proficient, 03/01/20
- Home health aide skills, Proficient, 04/01/20
- Customer focus & orientation, Proficient, 01/01/23
- Patient-focused care, Proficient, 07/01/24
- Customer service, Proficient, 04/01/20
- Clinical judgment, Proficient, 03/01/20
- Home health aide skills, Proficient, 08/01/24
- Customer focus & orientation, Completed, 05/01/21
- Retail management, Completed, 08/01/24
- Medical receptionist skills, Completed, 08/01/24
- Warehouse shift leader, Proficient, 08/01/24
- Protecting patient privacy, Proficient, 03/01/23
- Case management & social work, Proficient, 08/01/24
Affiliations
- Harvard Business Review Advisory Board
References
References available upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Remote Call Center Agent
Advantage Answering Plus
05.2021 - Current
Licensed Vocational Nurse
Salinas Valley State Prison
12.2007 - 04.2013
LVN
Valley HealthCare System
02.2007 - 12.2007
Licensed Practical Nurse
Regency Hospital LTAC
02.2004 - 08.2008
LPN
Quest Recovery Services
01.2003 - 11.2003
Licensed Practical Nurse
Edwin Shaw Hospital Rehab
01.2001 - 12.2003
Master's degree - Business Administration
Umass Global
Bachelor's degree - Business
Brandman University
Certificate - ICD 10 cod
Online
Certificate - Nursing
LPN Akron School of Practical Nursing
Associate's degree - Medical Assisting
Southern Ohio Tech
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