Vicki Patton
Tyler,TX
Summary
Detail-oriented professional with a strong work ethic, seeking a long-term growth-oriented role. Demonstrates exceptional organizational skills and a commitment to delivering high-quality results. Proven ability to manage multiple tasks efficiently while maintaining focus on organizational goals. Eager to contribute to a dynamic team and foster continued professional development.
Overview
12
12
years of professional experience
Work History
Remote Call Center Agent
Live Ops
Quitman, TX
02.2013 - 05.2017
- Resolved high customer traffic efficiently with a revenue focus.
- Handled inbound calls to address customer inquiries and concerns.
- Reached out to prospects to promote products and services.
- Adapted to varying schedules to accommodate business demands.
Account Manager
Allen Med
Gilmer, TX
06.2011 - 02.2013
- Collaborated with medical professionals and institutions as referral sources for diabetic supplies.
- Created and executed plans for securing new business sources.
- Consistently outperformed sales benchmarks set by leadership.
Events Coordinator/Sales
Eagle Golf/The Links at Land’s End
Yantis, TX
04.2010 - 06.2011
- Marketed and sold events for banquet facility, lodges, and at the golf course.
- Created comprehensive contracts for various events.
- Ensured high-quality customer service through effective staff supervision.
Call Center Agent
ACD & Live Ops
Quitman, TX
06.2007 - 04.2010
- Managed incoming calls for donations throughout PBS telethons.
- Executed sales outreach to promote diverse products and services.
- Set technical sales appointments via outbound calls for outside sales team.
Mortgage Loan Processor
Wood County National Bank
Mineola, TX
03.2006 - 05.2007
- Assembled required data for loan application evaluation.
- Utilized AU Software for comprehensive credit information entry and loan qualification assessment.
- Processed information through Arta software.
- Ensured compliance by timely processing of required disclosures.
- Collaborated with title company to expedite closing process.
Escrow Officer
Attorney’s Land & Title
Quitman, TX
12.2004 - 03.2006
- Adept at overseeing comprehensive real estate closing processes.
- Oversaw the preparation of all required documentation for various real estate transactions.
- Resolved curative items and scheduled closings.
Education
Computer Science - Networking
05.2000
GPA: high GPA honors
Skills
- Friendly Engagement
- Strong Customer Service
- Problem-Solving Skills
- Interpersonal Communication
- Effective Team Contributor
- Solution-Oriented Attitude
- Organization, prioritizing, and multi-tasking
- Exceptional time management skills
Timeline
Remote Call Center Agent - Live Ops
02.2013 - 05.2017
Account Manager - Allen Med
06.2011 - 02.2013
Events Coordinator/Sales - Eagle Golf/The Links at Land’s End
04.2010 - 06.2011
Call Center Agent - ACD & Live Ops
06.2007 - 04.2010
Mortgage Loan Processor - Wood County National Bank
03.2006 - 05.2007
Escrow Officer - Attorney’s Land & Title
12.2004 - 03.2006
Tyler Junior College - Computer Science, Networking
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