Nina Smith
Ocoee,TN
Summary
Dynamic and detail-oriented professional with extensive customer support experience at Agero, Inc. Proven ability to enhance customer engagement and improve response times. Skilled in quality data entry and conflict de-escalation, I thrive in fast-paced environments, ensuring exceptional service and satisfaction for every client interaction.
Overview
6
6
years of professional experience
Work History
Remote Call Center Agent
Agero, Inc.
09.2020 - 02.2021
- Handled incoming calls, entered data into the system, and coordinated service dispatch for customers in need.
- Provided customer support through phone, email, and chat platforms.
- Resolved customer inquiries and technical issues with empathy and efficiency.
- Documented customer interactions in the internal CRM system accurately.
Deli Clerk
Food City
Chatsworth, GA
09.2018 - 07.2019
- Coordinated cold case, prepared bulk salads, and restocked floor to ensure product availability.
- Prepared and cooked all chicken for hotbar breakfast and lunch to meet daily demand.
- Executed closing duties, including thorough cleaning and dismantling of deli with team member.
- Educated new employees on closing duties to maintain efficiency and organization during night shifts.
- Volunteered for additional shifts to ensure adequate coverage.
Glue line lead
Market Alliance
01.2016 - 09.2017
- Replaced glue in production processes to maintain quality standards and consistency.
- Ensured smooth operation of production line by coordinating tasks and addressing issues promptly.
- Executed work orders to meet operational needs.
- Addressed machine errors swiftly to maintain production flow.
- Set up machine programming to align with order specifications.
- Tell the people on the line their task for the day.
- Collaborated with coworkers on assembly line to efficiently place components for production.
Cashier/Customer Service
Family Dollar
08.2015 - 01.2016
Education
High school diploma - Upper secondary education
North Murray High School
Skills
- Phone customer support
- Call center agent experience
- Customer support
- CRM software
- Quality data entry
- Data entry
- Microsoft Office
- Google Workspace
- Phone communication
- Phone call management
- Customer issue resolution
- Order resolution
- Customer engagement
- Customer communication
- Customer relationship building
- In-person customer service
- Conflict de-escalation
- Customer exchange management
- Response time improvement
- Telecom support experience
- Attention to detail
- Organizational skills
- Team management
- Technical troubleshooting
- Typing
- Retail support experience
- Empathy
- Communication skills
- Phone client interaction
- Individual consumer customer service
- Call center agent experience
- Individual consumer customer service
Timeline
Remote Call Center Agent
Agero, Inc.
09.2020 - 02.2021
Deli Clerk
Food City
09.2018 - 07.2019
Glue line lead
Market Alliance
01.2016 - 09.2017
Cashier/Customer Service
Family Dollar
08.2015 - 01.2016
High school diploma - Upper secondary education
North Murray High School
Languages
English