Judith Williams
Long Beach,CA
Summary
Customer service and call center professional with experience handling high-volume inbound calls, resolving customer issues, and supporting accurate account and coverage updates. Known for clear communication, strong follow-through, and building positive customer relationships that support satisfaction and retention.
Overview
2027
2027
years of professional experience
Work History
Remote Call Center Agent
Robert Half Staffing Agency
Pasadena
10.2025 - Current
- Campaign strategy and advocacy for government candidates and state ballot measures, including grassroots engagement, coalition building, voter outreach, public affairs, and strategic communications.
- Policy advocacy and community engagement focused on expanding equitable access to GLP-1 medications for underserved and historically underrepresented populations.
- Led legislative and regulatory advocacy efforts, engaging policymakers and stakeholders to promote access, affordability, and equity initiatives.
Contract Employee
Robert Half
04.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Thrived in fast-paced environments, maintaining focus and productivity under pressure.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Collaborated effectively with team members to achieve common goals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Specialist
Pacificare/Secure Horizons
Cypress, California
10.2000 - 01.2001
- Answered high volume calls averaging 125 to 200 per day by addressing customer inquiries.
- Politely assisted customers in person and via telephone.
- Coordinated calls to appropriate individuals and departments, improving customer inquiry resolution.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Established and clarified new membership contracts, enhancing customer understanding and satisfaction.
- Facilitated changes in doctors, hospitals, and medical groups, ensuring accurate coverage plans and timely processing of death certificates.
- Acquired and applied product knowledge through medical references.
Accounts Receivable
America West Airlines
- Composed effective accounting reports summarizing accounts payable data.
- Monitored client payments and contacted clients regarding past due balances to ensure timely collections.
- Reconciled discrepancies between accounts receivable general ledger and trial balance to maintain accurate financial records.
- Posted receipts to appropriate general ledger accounts.
- Developed daily and weekly cash reports for accounting management to enhance financial oversight.
- Created daily and weekly cash reports for accounting management.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Researched and resolved accounts payable discrepancies.
Education
High School Diploma -
Chinle High School
Chinle, AZSkills
- Call center management
- Customer advocacy
- Customer communication
- Customer retention
- Customer outreach
- Issue resolution
- Inbound phone calls
- Documentation and reporting
- Quality assurance
- Onboarding assistance
- Team collaboration
- Team support
- Problem-solving skills
- Data entry
- Accounts receivable
- Interpersonal skills
- Inbound phone calls
Languages
English
Timeline
Remote Call Center Agent
Robert Half Staffing Agency
10.2025 - Current
Contract Employee
Robert Half
04.2025 - 05.2025
Customer Service Specialist
Pacificare/Secure Horizons
10.2000 - 01.2001
Accounts Receivable
America West Airlines
High School Diploma -
Chinle High School