Chikitta Hall
Chicago,IL
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Remote Call Center Agent
WashLake Enterprises
2022.12 - Current
- Take inbound calls from different companies
- Instant chats, data entry.
Call Center Agent
AnswerNet
2024.01 - Current
- Manage large amounts of inbound calls and make consistent outbound calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; andfollow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Dining Hall Hostess
Smith Village
2022.08 - 2023.01
- Take phone reservations, write seating charts and seat all guest daily, manage all servers, take call inkitchen orders, type and print menu daily for residents and staff, relief for Market Place lunch, setup andtake down events for facility.
Education
No Degree - Business Administration And Management
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
Madonna High School For Girls
Chicago, IL05.1999
Skills
- Empathy
- Computer skills
- Interpersonal skills
- Problem solving
- Point of Sale proficiency
- Customer communications
- Training and mentoring
- Call Center Operations
- Data Entry
Certification
Food Service Sanitation Manager Certification - Premier Food Safety ServSafe Food Handler
Timeline
Call Center Agent
AnswerNet
2024.01 - Current
Remote Call Center Agent
WashLake Enterprises
2022.12 - Current
Dining Hall Hostess
Smith Village
2022.08 - 2023.01
No Degree - Business Administration And Management
South Suburban College of Cook County
High School Diploma -
Madonna High School For Girls