ALEAH CARROLL
Anniston
Summary
Organized and dependable employee. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
NobleBank & Trust
10.2025 - Current
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with regulatory standards and company policies.
- Conducted account reviews to identify opportunities for product upgrades and cross-selling financial services.
- Led initiatives to enhance operational efficiency, resulting in improved workflow across departments.
Teller
NobleBank & Trust
05.2023 - 10.2025
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Head Cashier
Downey Drug
08.2019 - 05.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Maintained stock to meet expected customer demands.
Education
High School -
Alexandria High School
Alexandria, ALSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Financial services
Timeline
Financial Services Representative
NobleBank & Trust
10.2025 - Current
Teller
NobleBank & Trust
05.2023 - 10.2025
Head Cashier
Downey Drug
08.2019 - 05.2023
High School -
Alexandria High School