ALEAH COLLINS
Bowling Green,KY
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving, and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Nothing Bundt Cakes
04.2024 - Current
- Worked in many areas of the bakery, cross trained in frosting and guest service.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member/Cashier
Auntie Anne's Pretzels
12.2022 - 09.2023
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
- Provided excellent customer service to maintain a positive atmosphere for guests
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Resolved customer complaints in a professional manner
Education
Psychology
Western Kentucky University
Bowling Green, KYBachelor of Science - Practical Nursing
Southcentral Kentucky Community And Technical College
Bowling Green, KY01-2028
High School Diploma -
Warren Central High School
Bowling Green, KY05.2024
Skills
- Food Preparation
- Order Management
- Customer Engagement/Service
- Team Contributions
- Product Promotion
- Cleaning
- Time Management
- Company standards
- Telephone Etiquette
- Flexible Schedule
- Cash Handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Nothing Bundt Cakes
04.2024 - Current
Crew Member/Cashier
Auntie Anne's Pretzels
12.2022 - 09.2023
High School Diploma -
Warren Central High School
Psychology
Western Kentucky University
Bachelor of Science - Practical Nursing
Southcentral Kentucky Community And Technical College