Aleana Bailey
Memphis,TN
Summary
Driven [Job Title] with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
3
3
years of professional experience
Work History
Director of Customer Service
Incredible Pizza
Memphis, TN
11.2018 - 10.2021
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Directed team of [Number] supervisors and managers to enhance across-the-board customer support and better meet company service demands.
Education
High School Diploma -
Finney High
Detriot MiSkills
- Payment management
- Issue escalation
- Presentation skills
- Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Customer Service
Incredible Pizza
11.2018 - 10.2021
High School Diploma -
Finney High