Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA JUDKINS

Council Bluffs,IA

Summary

Talented Overall morale and productivity are boosted by experience in policy development and staff management procedures. Organized Energetic Exceptional at making high-volume outbound calls to collect payments on past-due accounts. Negotiating with customers to collect on past due accounts and reduce bad debt is a strong suit. Successful in resolving collections issues, discrepancies, and late payments in a timely manner. Deadline-driven Experience Expert at structuring repayment plans and negotiating repayment terms. Flexible 20 years of experience in high-volume environments performing all accounts receivable functions. I am a hard worker, a good communicator, and a great negotiator. In fast-paced, demanding environments. excellent witMulti-line phone systems and data entry are two things I'm familiar with. ArticulateSuperiorDedicated Skilled in tracking payments, resolving billing issues, and preparing account statements.VersatileAnalytical Consistent Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service rep position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Customer Service

Wipro Limited
08.2021 - 09.2022
  • Used my sales skills to promote [Product or Service) and to take advantage of upsell opportunities

Collections Representative

ANDREA JUDKINS

CUSTOMER SERVICE SPECIALIST

SST NCO JP Morgan Chase, Saint
01.2010 - 07.2013
  • Assisted in Skip Tracing for customer information accuracy
  • Conducted research and due diligence to resolve issues in a timely manner
  • Gathered customer feedback and made process changes in order to exceed 98% customer satisfaction goals
  • Answered a steady stream of customer calls with up to 150 calls per day
  • Handled 200 + outbound and inbound calls with the goal of collecting unpaid debts every day
  • Used advanced software skills to create documents, reports, and presentations
  • Handled [Number] outbound and inbound calls on a daily basis in order to collect owed debt
  • Was in charge of processing payments and applying them to customer balances
  • Used probing techniques to determine debtors' reasons for delinquency
  • Contacted customers to request one-time or negotiated installment payments for outstanding balances
  • Created reports that included a variety of metrics and account data

Medical Office Support

Family Guidance Center
03.2008 - 10.2010
  • Organized patient files and streamlined operations to increase efficiency
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
  • Organized paperwork such as charts and reports for office and patient needs

Education

High School Diploma -

LAFAYETTE HIGH SCHOOL ST JOSEPH
Saint Joseph, MO
09.2003

Skills

  • Skip Tracing
  • Payment Arrangements
  • Locating Debtors
  • Recording Data
  • Data Entry
  • Reception Management
  • Delinquent Account Management
  • Database Maintenance
  • Automated Account Review
  • Bookkeeping
  • Financial Documentation
  • Word Processing
  • Payment Processing
  • Paperwork Processing
  • Account Monitoring
  • Investigative Research
  • Cash Application
  • Conflict Resolution
  • Payment Solicitation
  • Quality Standards Compliance
  • Insurance Company Communication
  • Organizational Skills
  • Accurate Payment Posting
  • Clear Communication
  • Microsoft Office
  • Social Perception
  • Training and Teaching
  • Negotiation and Resolution
  • Pleasant Telephone Demeanor
  • Decision-Making
  • Payment Management
  • Attention to Detail
  • Credit and Collections
  • Basic Mathematics
  • Needs Assessment

Timeline

Customer Service

Wipro Limited
08.2021 - 09.2022

CUSTOMER SERVICE SPECIALIST

SST NCO JP Morgan Chase, Saint
01.2010 - 07.2013

Medical Office Support

Family Guidance Center
03.2008 - 10.2010

Collections Representative

ANDREA JUDKINS

High School Diploma -

LAFAYETTE HIGH SCHOOL ST JOSEPH
ANDREA JUDKINS