Anna Ramirez
Haltom City,TX
Summary
Dedicated Account Resolution Specialist who thrives in high-pressure situations. Organized and hardworking. Knows how to conduct research, handle claims, and set up payment plans. Customer service specialist with experience reviewing accounts, contacting customers, and developing solutions to a variety of issues.
Overview
8
8
years of professional experience
Work History
Customer Service
Dillards
Fort Worth, TX
04.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 99%.
Collections Representative
United Auto Credit
Fort Worth, TX
06.2016 - 02.2021
- Negotiated to collect the balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Used skip tracing resources to locate debtors and updated information in the company system.
- Maintained a high volume of calls and met the demands of the busy and productive group.
Education
High School Diploma -
Diamond Hill-Jarvis High School
Fort Worth, TX06.2001
Skills
- Payment Processing & Verification
- Multi-Tasking
- Skip Tracing
- Inbound & Outbound Calls
- English & Spanish fluency
- Flexible team player
- Professional phone etiquette
- Dialer
Timeline
Customer Service
Dillards
04.2022 - Current
Collections Representative
United Auto Credit
06.2016 - 02.2021
High School Diploma -
Diamond Hill-Jarvis High School
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