Aleascia Royal
Phillipsburg,NJ
Summary
Experienced in client engagement with a focus on clear communication and community involvement. Proven ability to learn quickly and adapt to new challenges while maintaining a safe and supportive atmosphere. Committed to aligning efforts with company goals to enhance overall engagement with participants.
Overview
1
1
year of professional experience
Work History
Engagement Specialist
AmeriCorps Program
Phillipsburg, NJ
10.2024 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
Photographer
Lifetouch
- Offering outstanding customer service, prioritizing client satisfaction.
- Set up and took down equipment such as tripods, backdrops, and lighting.
- Retouched photographs using company approved software.
Canvasser
Make the Road PA
- Visited homes and businesses to promote voting and provide educational materials.
- Gathered contact information and called potential voters.
Customer Service Specialist
Advanced Disposal
- Provided fast and friendly service to schedule pick ups and drop offs.
- Managed accounts and payment receipts.
- Used sound judgment and initiative to problem solve.
Customer Service Specialist
Optum
- Managed complaints and provided solutions to meet customer needs.
- Provided resources, tools and information to help customers with insurance decisions.
- Communicated efficiently and maintained strong relationships with clients.
Education
High School Diploma - undefined
Phillipsburg High School
Skills
- Client advocacy and community relationship building
- Conflict resolution and de-escalation
- Team collaboration and problem-solving
- Data management
Timeline
Engagement Specialist
AmeriCorps Program
10.2024 - Current
Photographer
Lifetouch
Canvasser
Make the Road PA
Customer Service Specialist
Advanced Disposal
Customer Service Specialist
Optum
High School Diploma - undefined
Phillipsburg High School