ALEASHA LAMBOURNE

 Supervises all activities provided by all levels of the Airport Operations Specialist-Terminal/Landside
concerning the safe, secure, and efficient operation of all terminals, parking areas, airport roadways, and
passenger loading/unloading areas. Provides consultation and oversight to employees in their work
assignments and coaches employees in best practices for handling various situations.
 Assists Airport Operations Specialist-Terminal/ Landside in resolving complaints from the public and
situations requiring more delicate attention.
 Ensures the efficiency of passenger travel. Monitors the flow of passengers through the terminal areas,
including the TSA Security Checkpoints and Customs areas. Provides effective yet courteous crowd
management in terminal areas when necessary. Uses various tactics, barricades, stanchions, and controls
escalators or moving walkways to manage crowds.
 Schedules shift coverage and supervises the daily activities of assigned Airport Operations Specialist-
Terminal/Landside. Processes and verifies payroll and all pay practices in compliance with applicable
Union Memorandum of Understanding and Fair Labor Standards Act provisions. Resolves personnel issues
including coaching/counseling and progressive discipline, grievances, and work assignments. Conducts
performance improvement plans of assigned Specialists. Performs program management in various
programs such as, but not limited to scheduling, vehicle maintenance, budget/payroll, and training.
 Ensures compliance with Airport Rules and Regulations, Federal Aviation Regulations (FARs) and
Transportation Security Administration TSR 1542 regulations, as well as federal, state, and local laws.
 Coordinates and oversees special events, construction activities, and projects at the airport.
 Monitors the trend of delayed flights and other Irregular Operations (IROPs) impacting the airport
requiring thorough analysis of airport activities and flight information. Issues summaries of irregular
operations impacting the airport to various airport departments and public relations personnel.
 Is a First Responder to structural emergencies, fire alarms, and medical incidents in the terminal facilities.
Acts in a supporting role to police, fire, and emergency medical personnel and provides guidance through
airport facilities. Transports patients and emergency personnel by way of the airport’s ambulance carts.
Maintains proficiency in basic first aid and life saving techniques, including CPR & AED.
 Serves as a key resource and support within the Airport’s Incident Command structure as it relates to
Airport emergencies. Assists Airport Terminal Managers during situations to include mitigation,
preparation, response, and recovery phases related to Airport emergencies. Serves as the
Terminal/Landside Operations point of contact in the Airport’s Emergency Operations Plan.

 Acts as liaison to ground transportation providers and associated governmental and private agencies.
Responds or assists officers in responding to ground transportation inquires. Oversees enforcement of
applicable Airport Rules and Regulations and city, state, and federal ordinances as applied to commercial
ground transportation companies, vehicles, and personnel.
 Provides high profile customer service to the traveling public, tenants, concessionaires, and individuals at
the Salt Lake City Department of Airports. Responds to inquiries, requests for information, complaints,
and issues. Provides information on complaint procedures and/or directions to the appropriate tenant
and/or airline representative. Required to coordinate, oversee, and escort personnel during special events
and projects.
 Assists the Airport Properties and Finance divisions with tenant-related issues.
 May be assigned various administrative tasks for the Airport Operations-Terminal/Landside division
including timekeeping and payroll, developing policies/procedures, providing analysis on various
operational activities, budgeting, uniform allocation, vehicle and equipment inventory, and employee
training programs. Uses various computer software for administrative and operational needs.
 Ensures compliance with the Americans with Disabilities Act (ADA) including ensuring public rights-of-way
and functionality of ADA related equipment. Provides assistance to passengers with disabilities and
special needs at the airport.
 Performs other related duties as assigned. May need to fill in and provide coverage in any area of the
Terminal Landside Operation.

• Engaged customers and provided high level of service by carefully explaining details about documents
• Analyzed customer needs and provided best options, upselling products and services
• Received underwriting approvals after accurately completing applications for insurance coverage
• Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
• Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations
• Pursued new clients through various marketing strategies to grow existing portfolio of policyholders
• Drove client retention by increasing savings opportunities and identifying premium discounts
• Followed up with customers to check on changing needs and propose new offerings
• Maintained pleasant and cordial attitude, remaining calm when issues arose
• Wrote policies, finalized documents and filed paperwork
• Made appointments with potential clients to discuss products
• Reached out to potential clients to schedule appointments
• Offered information about policy and coverage details
• Exceeded company sales goals for new policies.

• Issued traffic citations and electronic tickets for violations of traffic laws
• Enforced policies, procedures and legal standards equitably for optimal decision-making
• Drove patrol vehicle to monitor 5-square-mile area for dangers and hazards
• Partnered with team members to implement service initiatives and achieve team objectives.

• Guarded restricted areas to prevent unauthorized entry
• Secured personnel and premises by inspecting buildings and patrolling property
• Enforced security regulations and escorted non-compliant individuals to private areas for processing
• Warned persons of rule infractions or violations and evicted violators from premises
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles
• Verified photo IDs and tickets to allow guests passage
• Addressed problems quickly and reported clear information while working under minimal supervision
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons
• Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts
• Reported safety hazards for remediation response.

• Delivered exceptional client experiences through hands-on leadership of associates and managers
• Built and maintained loyal, long-term customer relationships through effective account management
• Designed sales and service strategies to improve revenue and retention
• Managed inventory levels and conducted corrective action planning to minimize long-term costs
• Recruited, interviewed and hired qualified staff for open positions
• Led employee evaluations with constructive feedback to boost performance
• Supervised employees through planning, assignments and direction
• Created schedules and monitored payroll to remain within budget
• Recruited, trained and empowered employees to achieve key performance indicators
• Trained employees on duties, policies and procedures
• Developed service and sales strategies to improve retention and revenue
• Administered employee discipline through verbal and written warnings
• Enhanced operational performance by developing effective business strategies, systems and procedures
• Tracked monthly sales to generate reports for business development planning.