Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Solis

West Jordan,UT

Summary

Results-driven operations professional with 4+ years of leadership experience at Amazon, managing teams and optimizing outbound logistics. Skilled in workflow coordination, issue resolution, and performance tracking. Holds a B.S. in Information Systems and brings a strong mix of hands-on execution and cross-functional communication. Focused on driving efficiency, team success, and continuous improvement.

Overview

5
5
years of professional experience

Work History

Ship Clerk / Process Assistant

Amazon
08.2022 - Current
  • Led day-to-day dock operations and managed a team of 28–40+ associates in Amazon’s high-volume shipping department, contributing to the efficiency of the Middle Mile network.
  • Planned and controlled outbound trailer loads to ensure on-time departures and proper space utilization
  • Coordinated closely with transportation, yard, and internal teams to maintain smooth shipment flow
  • Allocated labor, led shift meetings, assigned duties, and provided guidance on daily goals
  • Tracked and reported performance metrics such as trailer utilization, ATS, and labor hours
  • Coached associates on best practices and maintained SOP compliance through real-time feedback
  • Acted as an escalation point for safety or operational issues, helping identify and resolve process gaps
  • Participated in Operational Excellence and safety initiatives aimed at continuous improvement

Process Guide / Lead Problem Solver

Amazon
12.2021 - 08.2022
  • Guided associates through real-time problem solving to remove bottlenecks and maintain workflow continuity
  • Collaborated with leadership to adjust staffing and shift priorities based on live operational data
  • Proactively identified and escalated delays, improving on-time performance and communication across teams
  • Coached peers on best practices, contributing to higher accuracy and faster throughput during peak volume

Learning Ambassador / Problem Solver

Amazon
01.2021 - 12.2021
  • Responsibilities included troubleshooting problems, optimizing workflows, and up skills training to ensure timely packing of products. Oversaw quality assurance checks for the right item (color, size, quantity, condition), packaging, and shipping to meet/exceed hourly deadlines.
  • Provided training to Outbound-Pack new hires and incoming managers. Trained 40 new hires and 6 managers on core functions and continued up skills training.

Pack Associate

Amazon
09.2020 - 01.2021
  • Consistently performed within the top 10% of packing associates.
  • Top 5% SLAM operator in SLC2. Processing 1000-2500 packages a day while maintaining top quality control metric.

Education

Bachelor of Science - Information Systems

University of Utah
Salt Lake City, Utah
05.2024

Skills

  • Leadership & Team Collaboration
  • Communication & Adaptability
  • Problem Solving & Initiative
  • Microsoft Office Suite
  • Workflow Optimization & Load Planning
  • Performance Tracking & SOP Compliance
  • Basic Data Reporting & Metric Analysis
  • Warehouse operations

Timeline

Ship Clerk / Process Assistant

Amazon
08.2022 - Current

Process Guide / Lead Problem Solver

Amazon
12.2021 - 08.2022

Learning Ambassador / Problem Solver

Amazon
01.2021 - 12.2021

Pack Associate

Amazon
09.2020 - 01.2021

Bachelor of Science - Information Systems

University of Utah

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