Yanick V. Hilaire
Fort Pierce
Summary
Results-driven leader with expertise in customer service and operational management. Led a high-performing team of 60 associates, processing significant volumes while implementing strategies to improve performance metrics and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Process Assistant, Ship Clerk, Problem Solve
Amazon
Port St Lucie
09.2024 - Current
- Lead a team of up to 60 hourly associates on the Outbound dock, processing up to 800,000 units and 40,000 cartons and during peak times
- Responsible for staffing assignments of hourly associates, associate safety gear, and hourly production metrics
- Utilize Amazon's in house tools such as FC Menu, ASAD, IGraph, Excel Online sheets to make informed decisions
Customer Service Representative
Centah Home Improvement
Fort Lauderdale
06.2022 - 01.2026
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated installation schedules with contractors to ensure timely service delivery.
- Processed orders and managed customer accounts in a CRM system.
Customer Service Representative
Dollar Financial Group
Coconut Creek
01.2018 - 05.2022
- Processed orders and managed customer accounts in a CRM system.
- Coordinated installation schedules with contractors to ensure timely service delivery.
- Provided product recommendations based on customer needs and preferences.
- Trained new staff on company policies and customer service protocols.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cook
Papa John's
Margate
09.2017 - 01.2018
- Prepared pizzas and side items according to company recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted with inventory management by tracking ingredient levels and supplies.
- Collaborated with team members to ensure timely order completion during peak hours.
- Followed food safety protocols to ensure a safe working environment for staff and customers.
Cashier
Home Depot
Gainesville
11.2016 - 08.2017
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and locating items in-store.
- Collaborated with team members to ensure smooth store operations.
- Handled cash, credit, and debit transactions accurately and securely.
- Trained new cashiers on register operations and store policies.
Education
Diagnostic Medical Sonography
Palm Beach State College
05-2026
Full Specialist - Paramedical Esthetician
Boca Beauty Academy
05-2022
Accounting Operations -
Atlantic Technical College
12-2020
AA Degree -
Broward College
Coconut Creek, Florida05-2019
Certificate - The National Society of Leadership and Success
Broward College
Coconut Creek, Florida12-2018
Certificate - Health Home Aide
One Stop Health and Training Center
North Lauderdale, Florida05-2014
High School Diploma -
Institution Mere Delia
Port-au-Prince, Haiti06-2012
Skills
- Microsoft Office
- Amazon in house tools
- Customer service
- Staff coordination
- Team leadership
- Six sigma techniques
- Lean methodologies
- Performance monitoring
Timeline
Process Assistant, Ship Clerk, Problem Solve
Amazon
09.2024 - Current
Customer Service Representative
Centah Home Improvement
06.2022 - 01.2026
Customer Service Representative
Dollar Financial Group
01.2018 - 05.2022
Cook
Papa John's
09.2017 - 01.2018
Cashier
Home Depot
11.2016 - 08.2017
Diagnostic Medical Sonography
Palm Beach State College
Full Specialist - Paramedical Esthetician
Boca Beauty Academy
Accounting Operations -
Atlantic Technical College
AA Degree -
Broward College
Certificate - The National Society of Leadership and Success
Broward College
Certificate - Health Home Aide
One Stop Health and Training Center
High School Diploma -
Institution Mere Delia