Overview
Work History
Education
Skills
Timeline
Generic

Samirah Barnes

Houston,TX

Overview

6
6
years of professional experience

Work History

Process Assistant (Ship Clerk)

Amazon.Inc
12.2023 - Current


  • Developed and Implemented a new way to organize packages upon 9 lanes reducing recruits, which resulted in 90% FPY . (above average)
  • Successfully saved the company 1,200$ weekly by performing budgeting strategies such as cancelling excess trailers scheduled by Central Dock
  • Developed and coached a team of 10 associates on DEA, resulting in a 60% decrease in missed diverted packages.
  • Coached 70 OB Dock water spiders on the importance of Critical Pull Time, which reduced the amount of ADHOCs from 6 to 1 per shift.
  • Maintained an average 442 MCP during peak season pushing over 200,000 packages sending 85- 90 trailers per night.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols resulting in a shift record of 322 MCP.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and punctuality reducing late TDRs from 20 to 10. (50% reduction)


Process Guide/Learning Ambassador

Amazon.Inc
01.2022 - 11.2023
  • Monitored 5 individual's quality, increased pick rate by 30 units an hour under my guidance.
  • Fulfilled orders quickly to accomplish challenging daily objectives while exceeding daily metrics and picking over 300 units per hour without error.
  • Delivered feedback to 14 associates using demonstrations and positive reinforcement techniques to encourage, motivate and improve progress in the areas needed.



Reservations Representative

Ocean Casino Resort
02.2021 - 04.2022
  • Aided in transactions while booking and planning over 150 hotel room reservations daily providing customer service support with any concerns regarding dinner reservations, including questions regarding the property and its amenities.
  • Contributed to team sales goals by upselling products and services to customers averaging $500 per reservation no discrepancies reported.

Coordinator

Residential Life
02.2020 - 04.2020
  • .Collaborated Stockton University's color guard with Residential Life to promote inclusion on campus while enhancing community engagement by organizing and implementing events and activities
  • Addressed issues related to our products and services such as fundraising to provide equipment and a practice facility.
  • Planned, organized and coached 5 performers a 2 minute performance to promote attendance at future events such as "Freedom Train: Celebrating the Movement"

Sales Associate

The Children's Place
04.2019 - 03.2020
  • Directed 2 team members through onboarding resulting in a 45% increase in sales after coaching on register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and kept a clean working environment.

Education

Bachelor of Arts - Business Management

Stockton University
Galloway, NJ
12.2021

Skills

  • Microsoft Office
  • Basic American Sign Language
  • Team Management
  • Order Fulfillment
  • Assignment delegation
  • Performance monitoring

Timeline

Process Assistant (Ship Clerk)

Amazon.Inc
12.2023 - Current

Process Guide/Learning Ambassador

Amazon.Inc
01.2022 - 11.2023

Reservations Representative

Ocean Casino Resort
02.2021 - 04.2022

Coordinator

Residential Life
02.2020 - 04.2020

Sales Associate

The Children's Place
04.2019 - 03.2020

Bachelor of Arts - Business Management

Stockton University

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