Delaney Fossland
Lebanon,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
L3 Problem Solve Process Assistant
Amazon
Somerset, NJ
08.2023 - 01.2024
- Managed a team of seventy-five quality specialists.
- Allocated resources and headcount based on business need.
- Compiled daily progress reports for the site General Manager.
- Provided support to team members in resolving process-related issues.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Facilitated training sessions for staff on how to use newly implemented processes effectively.
- Identified potential risks associated with proposed changes or implementations of processes.
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Supported special projects upon request from department and operations managers.
Inbound Support Specialist
Amazon
Somerset, NJ
10.2021 - 08.2023
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Assisted in the development of user training materials and FAQ documents.
- Created detailed reports of all service activities for management review.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Verified accuracy of client data by running periodic audits.
- Provided guidance to junior members of the team on best practices.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Warehouse Packer
Amazon
Somerset, NJ
08.2021 - 10.2021
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Used handheld scanners to track inventory movement within the warehouse system.
- Identified damaged or defective products upon receipt and reported them accordingly.
Education
Bachelor of Science - Computer Science
Rutgers, The State University of New Jersey
New Brunswick, NJ05-2027
High School Diploma -
Voorhees High School
Glen Gardner, NJ06-2021
Skills
- Escalation Procedures
- Teamwork And Collaboration
- Complex Problem-Solving
- Customer Service
- Microsoft
- Critical Thinking
- Knowledge Of Office Equipment
- Strong Work Ethic
Affiliations
Spends free time playing video games and building gaming computers. Enjoys going to the gym and spending time with family.
Timeline
L3 Problem Solve Process Assistant
Amazon
08.2023 - 01.2024
Inbound Support Specialist
Amazon
10.2021 - 08.2023
Warehouse Packer
Amazon
08.2021 - 10.2021
Bachelor of Science - Computer Science
Rutgers, The State University of New Jersey
High School Diploma -
Voorhees High School