Alondra Figueroa
Riverview,FL
Summary
Proven leader at Amazon, Inc, adept in problem-solving and strategic planning, I enhanced service quality and spearheaded initiatives to cut processing time by 25%. Skilled in Microsoft Office and excelling in cross-functional teamwork, I consistently ranked in the top 5 for efficiency, showcasing adaptability and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Tier 1 AFE and Problem Solve Process Guidance
Amazon, Inc
Temple Terrace, FL
09.2022 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Maintained high-performance standards by consistently meeting or exceeding key performance metrics.
- Increased service quality by diligently documenting customer interactions and feedback.
- Reduced average call duration through efficient problem-solving techniques and clear communication skills.
- Helped support daily management of department duties, including allocating labor, leading meatings, assigning job duties.
- Demonstrated an excellent ability to communicate with leadership and associates.
- Integral in the creation of new standards to improve problem solve bucket and rate.
- Spearheaded process improvement initiatives to reduce processing time by 25%.
- Motivated the team to ensure each hourly deadline is achieved.
- Implemented safe practices and procedures.
- Worked at a rapid pace to meet tight deadlines.
- Reduced the amount of problem shipments and corrected the orders to ensure the customer receives the correct order.
- Quickly and properly wrapped and boxed items.
- Remained always in the Top’s 5 fastest in Sort and Pack area.
Tier 1 Inbound, Stow and Receive
Amazon, Inc
Ruskin, FL
08.2020 - 03.2022
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Remained always in the Top’s 5 fastest in stow.
Education
Associate Degree - Criminal Justice
Caribbean University
Carolina, PR08.2014
High School Diploma -
Colegio Vocacional
San Juan, PR12.2011
Skills
- Proficient in Microsoft Office, Excel, Power Point
- Goal setting
- Critical decision maker
- Thought leadership
- Brainstorming
- Proactive solution
- Quick learner
- Strategic
- Puntual
- Shipping procedures
- Follow-up skills
- Typing Speed
- Escalation management
- Research abilities
- Cross-Functional Teamwork
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking Abilities
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tier 1 AFE and Problem Solve Process Guidance
Amazon, Inc
09.2022 - Current
Tier 1 Inbound, Stow and Receive
Amazon, Inc
08.2020 - 03.2022
Associate Degree - Criminal Justice
Caribbean University
High School Diploma -
Colegio Vocacional