Nayhla Rivera
Kissimmee
Summary
Customer service and operations professional with experience providing phone support, resolving complex issues, maintaining accurate documentation, and delivering high-quality service in fast-paced, metrics-driven environments. Strong communication, problem-solving, organizational, and computer skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Problem Solve Process Assistant
Amazon Logistics
09.2023 - Current
- Resolved shipment, inventory, and workflow discrepancies to ensure smooth operations.
- Investigated operational issues and coordinated solutions across teams to enhance workflow.
- Support associates and leadership in a fast-paced environment.
- Supported associates and leadership in a fast-paced environment to maintain productivity.
- Maintain accurate documentation and quality standards.
Financial Aid Assistant
Tallahassee Community College
09.2021 - 05.2023
- Guided students and families through financial aid processes via phone and in-person consultations.
- Clarified financial aid policies and procedures to ensure understanding and compliance.
- Maintained confidential records and processed documentation.
- Executed precise data entry and partnered with staff to address and resolve concerns effectively.
Education
High School Diploma -
Ridge Community High School
Davenport05-2021
Skills
- Customer Service
- Inbound Phone Support
- Problem Solving
- Administrative Support
- Data Entry
- Microsoft Office
- Time Management
- Multitasking
- Conflict Resolution
Certification
Order Picker Certification
Timeline
Problem Solve Process Assistant
Amazon Logistics
09.2023 - Current
Financial Aid Assistant
Tallahassee Community College
09.2021 - 05.2023
High School Diploma -
Ridge Community High School