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Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Work Availability
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Timeline
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Aleatha Parrish Jackson
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Aleatha Parrish Jackson

Kennesaw,GA

Work Preference

Desired Job Title

Tenant Placement SpecialistBenefits Specialist AdvocateClinical Customer Service AgentMedical Customer Service AdvocatePatient Care Advocate

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Kennesaw, GA, USMarietta, GASmyrna, GAAcworth, GAMableton, GA
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time off401k match

Summary

Dynamic professional in customer service and hospitality, specializing in tenant placement and benefits support. Proven track record in managing lease agreements and conducting market analysis to optimize client experiences. Committed to delivering high-quality service while efficiently resolving tenant inquiries and issues.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Tenant Placement Specialist

Urban Escape Retreats
Atlanta, GA
12.2025 - Current
  • Assisted clients in selecting suitable apartments based on preferences and needs.
  • Coordinated property tours to highlight amenities and community features, enhancing tenant engagement.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Delivered exceptional customer service by greeting clients, addressing concerns, showing units, and resolving issues promptly.
  • Responded to tenant inquiries, providing timely and accurate information.
  • Collaborated with maintenance teams to address tenant issues promptly.
  • Managed lease agreements, ensuring compliance with company policies and regulations.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Facilitated move-in processes, ensuring all paperwork was completed efficiently.
  • Managed lead tracking through CRM software and conducted follow-ups with interested parties to maintain engagement.
  • Conducted market research to stay informed about local rental trends and pricing.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.

Benefits Specialist Advocate

Activist Connect
09.2025 - Current
  • - Assist employees with benefit enrollments, updates, and eligibility questions.
  • - Provide guidance on leave of absence requests and benefit options.
  • - Maintain accurate records while delivering prompt professional support.
  • Provided customer service support for employees regarding their benefits plans.
  • Guided clients in navigating benefits enrollment and determining eligibility.
  • Processed benefits applications and maintained accurate records.
  • Managed updates to benefit enrollment software systems efficiently.
  • Provided support during open enrollment periods, addressing inquiries promptly.
  • Resolved discrepancies between payroll deductions and insurance carrier invoices.
  • Coordinated processing of paperwork for open enrollments, terminations, and life events.
  • Actively participated in meetings with senior management teams on matters pertaining to company benefits offerings.
  • Collaborated with advocacy groups to strengthen community outreach efforts.
  • Delivered customer service support to employees, ensuring clarity on their benefits plans.
  • Maintained up-to-date knowledge of changes in government regulations related to healthcare reform initiatives.

Clinical Customer Service Agent

American Specialty Health
05.2024 - 08.2025
  • - Resolved member inquiries related to clinical services and benefits.
  • - Assisted members with appeals and grievance processes.
  • - Coordinated with departments to support authorization requests.

Medical Customer Service Advocate

LiveOps - AbbVie Pharmaceuticals
01.2021 - 03.2023
  • - Verified insurance coverage and assisted with authorization processes.
  • - Handled patient inquiries through multiple communication channels.
  • - Scheduled and confirmed patient appointments.

Patient Care Advocate

Express Scripts - Cigna
07.2016 - 06.2021
  • - Assisted customers with claims questions and benefit explanations.
  • - Reviewed claims for eligibility and documentation accuracy.
  • - Maintained patient records and processed intake documentation.

Customer Service Specialist

Ridgeview Behavioral Institute
12.2018 - 05.2021
  • - Managed patient communications and resolved billing inquiries.
  • - Worked with medical staff to resolve patient concerns.
  • - Supported onboarding and training of new staff.

Superhost, Short Term Rental Host

Airbnb
04.2018 - 01.2020
  • - Managed reservations, guest bookings, and payment processing while maintaining five star Superhost ratings.
  • - Delivered exceptional hospitality service to ensure a memorable five star stay.
  • - Provided property tours and ensured guests had comfortable accommodations and amenities.
  • - Responded quickly to guest questions and emergencies through the Airbnb app and phone.
  • - Recommended local restaurants, attractions, and entertainment to enhance guest experiences.
  • - Maintained a spotless property by cleaning and preparing the home between guest stays.
  • Managed reservations and coordinated seating arrangements for efficient flow.
  • Assisted servers by communicating guest needs and special requests promptly.
  • Handled customer inquiries and resolved concerns to enhance dining experience.
  • Trained new hosts on best practices for guest interaction and service standards.
  • Monitored dining area to maintain cleanliness and comfort for all patrons.
  • Utilized reservation systems to track seating availability and optimize service efficiency.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Contributed to team efforts by completing related tasks.
  • Assisted servers in seating guests by escorting them to their tables.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Processed payments from customers using a POS system.
  • Resolved conflicts between customers when necessary.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed dining room layout to maximize efficiency of staff members.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Education

High School Diploma -

Edison Technical High School
Rochester, NY
06-2000

Skills

  • Tenant placement
  • Tenant placement strategies
  • Tenant screening
  • Market analysis
  • Property management
  • CRM software usage
  • Client communication

Certification

  • Intuit TurboTax Live Expert Certification, 2025
  • Accounting and Bookkeeping Certification, 2026, 2028

Languages

English
Full Professional

Affiliations

  • Volunteer & Family Homeless Shelter

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Software

CRM

Timeline

Tenant Placement Specialist

Urban Escape Retreats
12.2025 - Current

Benefits Specialist Advocate

Activist Connect
09.2025 - Current

Clinical Customer Service Agent

American Specialty Health
05.2024 - 08.2025

Medical Customer Service Advocate

LiveOps - AbbVie Pharmaceuticals
01.2021 - 03.2023

Customer Service Specialist

Ridgeview Behavioral Institute
12.2018 - 05.2021

Superhost, Short Term Rental Host

Airbnb
04.2018 - 01.2020

Patient Care Advocate

Express Scripts - Cigna
07.2016 - 06.2021

High School Diploma -

Edison Technical High School

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Aleatha Parrish Jackson