Alec Afflitto
Leander,TX
Summary
Motivated Shift Supervisor experienced in fast-paced and stressful environments. Engaging and personable coach and employee trainer successful at maximizing team productivity. Driven to apply 7 years of Customer Service experience to improve operations.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Collaborated with other store management to meet standards of service and quality in daily operations.
Sales Representative
At Home Decor Superstore
04.2017 - 08.2018
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
- Maintained multiple departments and ensured presentation and product quality.
Sales Associate
Smoothie King
06.2017 - 04.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered beverages in a timely and accurate manner.
Education
Bachelor of Science - Computer Science
The University of Texas At San Antonio
San Antonio, TX 08.2019 - 06.2021
Skills
- Effective Listening and Communication
- Guest Satisfaction
- Managing Operations and Efficiency
- Creative Problem Solving
- Technical Proficiency
- Constructive Feedback
- Employee Coaching and Mentoring
- Staff Management
- Quick Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Shift Supervisor
Starbucks
11.2019 - Current
Bachelor of Science - Computer Science
The University of Texas At San Antonio
08.2019 - 06.2021
Sales Associate
Smoothie King
06.2017 - 04.2018
Sales Representative
At Home Decor Superstore
04.2017 - 08.2018