ALEC CHAVEZ FRANCO
Albuquerque,NM
Summary
Dynamic professional with proven ability to quickly and efficiently resolve customer inquiries while maintaining a positive attitude. Skilled in conflict resolution, problem solving and customer relations. Passionate about exceeding customer expectations and building customer loyalty.
Overview
9
9
years of professional experience
Work History
Roofing Laborer
Otero Brothers Roofing
2024.12 - Current
- Installed roofing materials, ensuring proper alignment and secure attachment.
- Assisted in roof tear-offs, contributing to timely project completion.
- Operated power tools safely and efficiently during installation processes.
- Collaborated with team members to optimize workflow and maintain safety standards.
- Conducted inspections on completed roofs for quality assurance and adherence to specifications.
Customer Care Representative
Bread Financial
2022.11 - Current
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Provided excellent customer service, resolving inquiries and complaints in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Overnight Stocker
Walmart
2021.12 - 2022.11
- Stocked and neatly arranged items on shelves.
- Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation.
Roofer
Oteros & Son’s Roofing
2019.06 - 2021.12
- Inspected roofs for damage and leaks.
- Roofed and re-roofed homes, businesses, and industrial buildings.
Food Service Worker
Taco Bell
2018.01 - 2019.05
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
Team Member
Burger King
2017.02 - 2017.12
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
Education
High School Diploma - undefined
Mark Armijo
Albuquerque, NM05.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Friendly, Positive Attitude
- Multitasking
- Attention to Detail
- Time Management
- Computer Skills
- Flexible and Adaptable
- Active Listening
LANGUAGES
English Intermediate
Spanish Intermediate
Timeline
Roofing Laborer
Otero Brothers Roofing
2024.12 - Current
Customer Care Representative
Bread Financial
2022.11 - Current
Overnight Stocker
Walmart
2021.12 - 2022.11
Roofer
Oteros & Son’s Roofing
2019.06 - 2021.12
Food Service Worker
Taco Bell
2018.01 - 2019.05
Team Member
Burger King
2017.02 - 2017.12
High School Diploma - undefined
Mark Armijo