Alec Churness
Grand Forks,ND
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
City Worker
City Of Two Harbors - Airport
Two Harbors, MN
06.2023 - 08.2023
4th Summer at Job, Mow lawns, Greet Pilots/Assist them with any questions that may arise, general maintenance and well being of the Airport.
Customer Service Associate
Holiday Gas Station
Two Harbors, MN
01.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Business
Southwest Minnesota State University
Marshall, MNBBA - Entrepreneurship
University of North Dakota
Grand Forks, ND05.2026
High School Diploma -
Two Harbors High School
Two Harbors, MN06.2022
Skills
- Process Transactions
- Sales and Upselling
- Daily Workflows
- Customer Satisfaction
- Active Listening
Timeline
City Worker
City Of Two Harbors - Airport
06.2023 - 08.2023
Customer Service Associate
Holiday Gas Station
01.2021 - 04.2022
No Degree - Business
Southwest Minnesota State University
BBA - Entrepreneurship
University of North Dakota
High School Diploma -
Two Harbors High School