Iridiana Vargas
Melbourne,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
George Stevens
06.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2022
Associate of Arts -
Eastern Florida State College
Melbourne, FL05.2022
Bachelor of Science - Business And Organizational Management
Eastern Florida State College
Cocoa, FL04.2025
Skills
- Hospitality Environments
- POS Transactions
- Monitor Security
- Process Transactions
- Transactions and Cash Handling
- Managing Extras
- Beverage Preparation
- Food Preparation and Safety
- Cash Handling
- Guest Relations Management
- Sales Expertise
- Workflow Coordination
- Cool Under Pressure
- Warm and Friendly
- Organization and Time Management
- Hispanic Marketing
- Teamwork and Collaboration
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Worker
George Stevens
06.2020 - Current
High School Diploma -
Eau Gallie High School
Associate of Arts -
Eastern Florida State College
Bachelor of Science - Business And Organizational Management
Eastern Florida State College
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