Elaine Giseli Soares De Lima
Malden,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Hospitality Worker
Home Wood Suites By Hilton
10.2015 - Current
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Assisted in setting up and breaking down banquet events.
- Assisted in setting up banquet tables and chairs for seamless events.
- Enforced policies and procedures to increase efficiency.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Identified and resolved customer complaints concerning food or lodging.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored staff performance and provided feedback and guidance.
Assistant Logistics Officer
Nestle
04.2012 - 02.2014
- Implemented systems and procedures for accurate data collection and reporting.
- Developed and implemented web-based tracking systems for improved monitoring.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Created and managed budgets related to logistics and transportation.
- Prepared and presented reports to management on logistics performance.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
Education
Associate of Applied Science - Supply Chain Management
Universidade Bandeirantes De São Paulo
12.2014
Skills
- Guest Relations
- Transportation Arrangements
- Hospitality Management
- Hospitality Environments
- Employee Observations
- Supplies and Materials Oversight
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Hospitality Worker
Home Wood Suites By Hilton
10.2015 - Current
Assistant Logistics Officer
Nestle
04.2012 - 02.2014
Associate of Applied Science - Supply Chain Management
Universidade Bandeirantes De São Paulo
Similar Profiles
Shala WigginsShala Wiggins
Front Desk Agent at Hilton Home 2 SuitesFront Desk Agent at Hilton Home 2 Suites
Ivis CastroIvis Castro
Hausekeeper at Home wood SuitesHausekeeper at Home wood Suites
Kecia ByrdKecia Byrd
Housekeeper/ Assistant to Executive Housekeeper at Home 2 Suites By HiltonHousekeeper/ Assistant to Executive Housekeeper at Home 2 Suites By Hilton
Amira KotbiAmira Kotbi
Travel Consultant at Adam Travel ServicesTravel Consultant at Adam Travel Services
Siyu ChenSiyu Chen
Health and Wellness Peer Counseling at Pennsylvania State UniversityHealth and Wellness Peer Counseling at Pennsylvania State University