Alec D’Angelo
West Bloomfield,MI
Summary
Experienced in managing student support information systems to enhance academic success. Utilizing strong communication, problem-solving, and technical skills to efficiently address student needs. Deep understanding of coordinating student enrollment/registration activities and fostering collaboration within diverse student populations to create a supportive and inclusive environment for all.
Overview
4
4
years of professional experience
Work History
STUDENT SERVICES SPECIALIST
OAKLAND COMMUNITY COLLEGE
01.2022 - Current
- Duties consist of processing academic documents for the counseling staff using Ellucian Colleague, assisting students in person and over the phone by interfacing with college information systems to diagnose, interpret, and solve complex enrollment, registration, and technology issues at the institution
CUSTOMER SERVICE AGENT
STANLEY STEEMER INTERNATIONAL
06.2021 - 12.2021
- Responsible for building customer orders in a CRM system while simultaneously providing excellent customer service to meet and exceed all customer needs
Education
Bachelor of Science - Computer Information Systems
FLORIDA INSTITUTE OF TECHNOLOGY
12.2024
Associate in Applied Science - Computer Information Systems
OAKLAND COMMUNITY COLLEGE
05.2021
Skills
- Expert in Microsoft Office Applications and OS
- Experience with Java Programming
- Experience with phpMyAdmin
- Skillful Troubleshooter
- Extensive Understanding of College Information Systems and Processes
- Expert Written and Oral Communication Skills
- Experience Creating Ubuntu Virtual Machines
- Expert in Ellucian Colleague
- Expert in CRM Recruit
Accomplishments
I have been on the dean's list throughout the pursuit of my higher education. Additionally, I graduated summa cum laude from the Florida Institute of Technology with a final GPA of 3.96.
Timeline
STUDENT SERVICES SPECIALIST
OAKLAND COMMUNITY COLLEGE
01.2022 - Current
CUSTOMER SERVICE AGENT
STANLEY STEEMER INTERNATIONAL
06.2021 - 12.2021
Associate in Applied Science - Computer Information Systems
OAKLAND COMMUNITY COLLEGE
Bachelor of Science - Computer Information Systems
FLORIDA INSTITUTE OF TECHNOLOGY