Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Monroe

DeSoto,TX

Summary

Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student and staff needs. I consider myself a life long learner who has the unique ability to teach what I learn in order to ensure staff is processing in an accurate and efficient manner. I am a forward thinker who provides thoughtful recommendations to management as well as a highly motivated and flexible individual with exceptional customer service and leadership skills.

Overview

19
19
years of professional experience

Work History

Student Services Specialist

Unt Dallas
03.2013 - Current


  • Assist students with completing FAFSA, TASFA, Direct Loan Entrance Counseling, and Master Promissory Notes.
  • Advocate for and refer students to disability services when appropriate.
  • Advise students on financial aid award packages including direct loans to ensure smart borrowing.
  • Effectively work with a diverse population of students, staff, and university partners.
  • Remain current on federal, state, and university policies.
  • Provide a positive customer service experience.
  • Provide guidance, account research, and problem resolution to staff.
  • Audit verification files; sending corrections to Department of Education when needed to ensure accurate student award packages.
  • Assists with the selection of new full time and part time staff; providing continuous training and coaching along the way.
  • Maintain an in depth knowledge of processes and procedure of the Financial Aid Office including comprehensive knowledge of state programs, Title IV laws, and university rules.
  • Research and resolve disbursement issues.
  • Supervise, monitor progress, and approve time for student workers.
  • Build professional relationships across campus to ensure students have a valuable experience.
  • Review and make independent professional judgement on SAP appeals.
  • Ability to work in a fast-paced, forever changing environment while maintaining a positive outlook and attitude.
  • Ability to keep student information confidential.

Awards Management Team Specialist

Dallas College- Formerly DCCCD
01.2011 - 12.2012
  • Verified initial and continuing financial aid eligibility for all 7 campuses.
  • Collaborated with IT staff to test student online portal and screen function to ensure system behaved as it was designed to.
  • Trained team members on project procedures.
  • Determine student financial aid eligibility making corrections on Department of Education site when appropriate.
  • Correct overpayments.
  • Access and updating capabilities on CPS, NSLDS, COD, and THECB sites.

Financial Aid Program Coordinator II

Dallas College- Formerly DCCCD
03.2008 - 01.2011
  • Worked a caseload of students processing financial aid for FAFSA, TASFA, and Continuing Education students.
  • Determined student award eligibility.
  • Provided leadership to subordinate staff.
  • Explained technical financial aid terms and processes to students, parents, and other staff members to ensure financial aid situations were understood.
  • In depth participation in College Recruitment and Outreach activities providing financial aid knowledge.
  • Developed and maintained rich professional relationships.

Financial Aid Program Specialist I

Dallas College- Formerly DCCCD
07.2004 - 03.2008
  • Assist students at the front counter and on phone calls with financial aid related questions and concerns.
  • Mastered all office equipment including fax machine, copier, and scanner.
  • File documents.
  • Assist with financial aid applications on paper and online.
  • Advised students on financial aid packages.

Education

Associate of Science -

Dallas College- Formerly DCCCD
Dallas, TX

Bachelor of Science - Psychology

UNT Dallas
Dallas, TX
12.2023

Skills

  • Diverse Student Populations
  • Microsoft Office
  • EAB Navigate
  • Perceptive Content (Scanning)
  • Extensive Peoplesoft (EIS) as it relates to Financial Aid
  • NSLDS, COD, CPS for financial aid professionals

Timeline

Student Services Specialist

Unt Dallas
03.2013 - Current

Awards Management Team Specialist

Dallas College- Formerly DCCCD
01.2011 - 12.2012

Financial Aid Program Coordinator II

Dallas College- Formerly DCCCD
03.2008 - 01.2011

Financial Aid Program Specialist I

Dallas College- Formerly DCCCD
07.2004 - 03.2008

Associate of Science -

Dallas College- Formerly DCCCD

Bachelor of Science - Psychology

UNT Dallas

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Sarah Monroe