Alec Elizondo
Tesla
San Antonio,TX
10
years of professional experience
Dynamic professional with a proven track record of achieving high levels of customer satisfaction through dedicated support and collaborative teamwork. Cultivated strong relationships with colleagues to enhance effective communication and drive project success. Consistently exceeds expectations by proactively addressing challenges and implementing timely solutions. Committed to fostering a positive work environment that prioritizes customer needs and team synergy.
Work History
Service Advisor
3 Years- Improved customer satisfaction by providing expert advice on vehicle maintenance and service options.
- Streamlined service operations by coordinating with technicians to ensure timely vehicle repairs.
- Enhanced client relationships through effective communication and personalized service.
- Analyzed customer feedback to identify areas for process improvement and implement changes accordingly.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Traveled to service centers in South Texas to support when needed.
- Assisted South Texas region with appointment preparation.
INVENTORY MANAGER
11 Months- Received, checked-in cars and helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor.
- Assisted sales associates as needed.
- Assisted service advisors as needed.
- Keeping track of all inventory such as cars that are in service or need service. Cars that are being sold or purchased from other dealers for inventory.
GENIUS
1 Year 8 Months- Demonstrated functionality of every vehicle to clients.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Expanded knowledge of all features of vehicles.
- Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
- Provided assistance to customers, helping find needed products and introducing new offerings.
SERVICE PORTER
2 Years 3 Months- Greeted customers and assisted them to their service advisors.
- Provided transport for customers and dealership personnel.
- Contributed to service ticket writing and tagging of customer vehicles.
- Maintained grounds, buildings and organized vehicle lot and storage areas.
- Parked vehicles in designated areas as needed.
Education
- Business Administration
High School Diploma
Skills
Materials organization
Product and service management
Energetic
Excellent communication skills
Upbeat and positive personality
Responding to difficult customers
Understanding customer needs
Efficient and Detail-Oriented
Active Listening
Team Cooperation
Timeline
Service Advisor
Tesla
08.2023 - CurrentRead More
INVENTORY MANAGER
Ferrari Of San Antonio
09.2020 - 08.2021Read More
GENIUS
BMW of San Antonio
12.2018 - 08.2020Read More
SERVICE PORTER
Mercedes Benz of Boerne
09.2016 - 12.2018Read More
Brandeis High School
High School Diploma
Read More
Northwest Vista College
from Business Administration
Read More