Malaja Jones
Brooklyn,NY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists. Skilled in caring for all clients, recognized for expertly monitoring conditions, maintaining cleanliness and documenting daily activities. I provide exceptional customer severs by demonstrating and selling fragrances and related beauty items to customers and achieving person sales goals.
Overview
6
6
years of professional experience
Work History
Style Advisor
Saks Fifth Avenue
Manhattan, NY
09.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting clothing items that suited their individual style needs.
- Advised customers on the latest fashion trends.
- Maintained an organized and clean sales floor environment.
- Maintained accurate records of daily sales figures and goals achieved.
Guest Experience Specialist
Petco
Brooklyn, NY
11.2023 - 08.2024
- Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences.
- Greeted guests at front desk, by name when possible, warmly offered assistance and went extra mile to answer questions or resolve issues beyond guest expectations.
- Spot-checked and mobilized last-minute tidying up and pampering before each guest arrival and conducted routine quality assurance walk-throughs to drive smooth and stress-free welcomes.
Sales Associate
Macy's
Brooklyn, NY
09.2020 - 10.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Director, Influencer Marketing Global Luxury
Marc Jacobs
Manhattan, New York
01.2021 - 09.2022
- Strong administrative and communication skills, an aptitude for multi-tasking, and a team player with a positive attitude who can effectively work internal function.
- A candidate with well versed in existing and emerging social media platforms social media platforms.
- Fresh and original ideas that can position the brands as competitive leaders within the fragrance category.
Wildlife Intern
Prospect Park Zoo
Brooklyn, NY
06.2021 - 08.2021
- Monitored animal behavior and documented observations for scientific studies.
- Participated in public outreach events by providing information about wildlife management practices.
Childcare Worker
SYEP
Brooklyn, NY
05.2019 - 08.2019
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Supervised and monitored the safety of children in my care.
- Assisted with feeding infants and toddlers during meal times.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
- Created lesson plans based on individual learning styles.
Education
Associate of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY06.2026
High School Diploma -
Park Slope Collegiate
Brooklyn, NY06.2022
Skills
- Business Development
- Inventory Control
- Order Processing
- Sales Development
- Relationship Selling
- Organizational Skills
- Team Building
- Customer Service
- Communication
- Work Planning
- Critical Thinking
- Materials Organization
- Human Resources
- Product Sales
- Guest Relations
- Guest Orientation
- Upselling
- Time Management
- Problem-Solving Skills
- Listening Skills
- Sales Expertise
- Stocking and Receiving
- Sales Training
- File Organization
- Researching Skills
- Scheduling Appointments
- Scheduling
- Customer Assistance and Interaction
Timeline
Style Advisor
Saks Fifth Avenue
09.2024 - Current
Guest Experience Specialist
Petco
11.2023 - 08.2024
Wildlife Intern
Prospect Park Zoo
06.2021 - 08.2021
Director, Influencer Marketing Global Luxury
Marc Jacobs
01.2021 - 09.2022
Sales Associate
Macy's
09.2020 - 10.2023
Childcare Worker
SYEP
05.2019 - 08.2019
Associate of Science - Biology
Medgar Evers College of The City University of New York
High School Diploma -
Park Slope Collegiate