Summary
Overview
Work History
Education
Skills
Certification
Leadership and Activities
Timeline
Generic

Amy Adickes

Fairview,NJ

Summary

Dynamic leader with a proven track record at Aritzia, excelling in upselling strategies and client relationship building. Spearheaded a team to elevate customer service, enhancing brand loyalty and sales. Expert in performance analysis and business development, adept at driving growth and fostering strong customer connections.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Boutique Assistant/ Style Advisor/ Senior Style Advisor/ Floor Manager/ Assistant Boutique Manager

Aritzia
East Rutherford, USA
05.2021 - Current
  • Led the sales team in providing exceptional customer service and personalized fashion advice.
  • Built strong relationships with customers, promoting brand loyalty, and repeat business.
  • Recommend on-trend products and outfits tailored to clients' needs and preferences.
  • Engage with customers to assess style preferences, and provide personalized fashion advice.
  • Create an optimal balance of sales and service by having the right people, in the right place, at the right time, and oversee a team of 18 employees.
  • Handled customer complaints in a professional manner and worked towards resolving them satisfactorily.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk, and Operations that enable an exceptional shopping experience.
  • Manage the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development, and an incredible employee experience.
  • Efficiently and accurately process incoming and outgoing shipments to and from our distribution centers, from store to store, and to our clients.

Co-Founder

Kicking It With Us
Fairview, USA
12.2020 - Current
  • Cultivate strategic customer relationships, evaluate needs and opportunities within customers’ accounts, and negotiate to gain sales commitments
  • Generate monthly analysis of divisional websites’ traffic, hits, and sources and use data to increase sales
  • Build and maintain knowledge of products, current sales pricing, manufacturer events, and promotions
  • Oversaw and maintained accurate inventory levels by conducting regular stock counts
  • Utilized data analysis tools to identify inventory trends, optimize stock levels
  • Develop entrepreneur, interpersonal, and digital literacy skills to increase brand awareness

Internship

Arista Counseling and Psychotherapy
Paramus, USA
01.2020 - 05.2020
  • Take prospective patients’ information and confirm their insurance benefits if any
  • Use mental disorder scales to rate current patients
  • Spoke with pharmaceutical representatives about new medications
  • Refilled patients’ prescriptions

Education

Master of Arts - Counseling with a concentration in Clinical Mental Health

Montclair State University
Montclair, NJ
05.2025

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
12.2021

Skills

  • Upselling strategies
  • Client relationship building
  • Brand representation
  • Customer service
  • Store operations
  • Performance analysis
  • Business development

Certification

Montclair State University Suicide Prevention Training | Montclair, NJ, 09/20

Educated on the definition, facts, and statistics of suicide, Aware on the warning signs of suicidal ideation, Knowledgeable in the importance of confidentiality, Trained in referring a person experiencing suicidal ideation

Leadership and Activities

Montclair State University Spatial Development Lab |  Montclair, NJ, 03/21-11/21

Research Assistant                                                                                                   

Timeline

Boutique Assistant/ Style Advisor/ Senior Style Advisor/ Floor Manager/ Assistant Boutique Manager

Aritzia
05.2021 - Current

Co-Founder

Kicking It With Us
12.2020 - Current

Internship

Arista Counseling and Psychotherapy
01.2020 - 05.2020

Master of Arts - Counseling with a concentration in Clinical Mental Health

Montclair State University

Bachelor of Arts - Psychology

Montclair State University

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Amy Adickes