ALEC FRANCO
Retail Store Manager
San Luis Obispo,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
Work History
Store Manager
Foothill Cyclery
San Luis Obispo, CA
07.2020 - Current
- Assisting customers with bike purchases and ensuring a positive in-store experience
- Analyzing current and past sales data to forecast future demand
- Managing daily operations to support efficient store functions, while maintaining an organized sales floor
- Managing store employees successfully in fast-paced environment through proactive communication
- Setting store schedules based on forecasted customer levels and service requirements
- Assessing local market trends to make informed decisions regarding product assortment and price changes based on consumer demand
- Maintaining product levels and inventory controls for merchandise
- Assisting in hiring, training and mentoring new staff members.
Shift Lead/Origins Trainer
Peet's Coffee and Tea
Ventura, CA
01.2019 - 02.2020
- Led and managed shifts to ensure business runs smoothly during peak
- Trained all new hires in drink-making techniques while also providing in-depth knowledge on each type of coffee
- Taught classes on coffee processing, tasting, and brewing
- Supported upper management during decision-making processes by providing insights based on firsthand experiences from shift operations.
Personal Trainer
24 Hour Fitness
Oxnard, CA
09.2018 - 02.2019
- Developed custom workout plans for each client
- increased client retention with upbeat energy and professional demeanor.
- Pursued sales leads through cold calling and talking with new members on the gym floor
Delivery Driver
Pizza Man Dan's
07.2018 - 08.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of food
- Stocking kitchen with different supplies and ingredients
- Assisted the cooks with preparing and cooking pizza
Front Desk Receptionist
Bella West Spa and Salon
01.2016 - 12.2016
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately reducing conflicts or double bookings.
- Assisted with salon cleanliness performing all opening and closing cleaning tasks.
- Resolved customer problems and complaints.
Education
High School Diploma -
Quartz Hill High School
Lancaster, CA05.2014
Bachelor of Science - Kinesiology And Exercise Science
The Master's University
Santa Clarita 05.2001 - 05.2018
MBA - Business
Western Governor's University
05.2001 -
Skills
Outstanding communication skills
Strategic thinker
Operations Management
Sales Tracking
Talent Recruitment
Employee Training
Partnership Building
Adaptable
Inventory Management
Awards And Acknowledgements
- NAIA Track and Field All American-3000m Steeplechase
- Dean's List at the Masters University/ Fall 2016/2017 and Spring 2017/2018
- Graduated with Honors/ Magna Cum Laude (3.73 GPA) Kinesiology and Exercise Science
References
- Zachary Schroeder, zscroeder@masters.edu, 661-505-7502
- Valerie Orcutt, valerieorcutt@gmail.com, 661-948-7447
- Josh Cohen, Josh@foothillcyclery.com, 805-541-4101
Timeline
Store Manager
Foothill Cyclery
07.2020 - Current
Shift Lead/Origins Trainer
Peet's Coffee and Tea
01.2019 - 02.2020
Personal Trainer
24 Hour Fitness
09.2018 - 02.2019
Delivery Driver
Pizza Man Dan's
07.2018 - 08.2018
Front Desk Receptionist
Bella West Spa and Salon
01.2016 - 12.2016
Bachelor of Science - Kinesiology And Exercise Science
The Master's University
05.2001 - 05.2018
MBA - Business
Western Governor's University
05.2001 -
High School Diploma -
Quartz Hill High School