Stacy Carrillo
El Mirage,AZ
Summary
Accomplished Store Manager at Cricket Wireless with a proven track record in sales management and outstanding customer service. Expert in training and mentoring, bilingual, and skilled in inventory control. Boosted team performance through innovative sales strategies, ensuring a positive customer experience. Demonstrates exceptional communication and leadership, significantly enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Cricket Wireless
05.2023 - Current
- As a sales manager, my responsibility is creating sales initiatives for my team, I monitored day to day sales activities, building targets for metrics, analyzing sales data, and managing junior level sales staff.
- At the start of shift, I will place all merchandise back out on display. I conduct a thorough phone accessory count, along with going over the daily goals.
- As a store manager, I provide a positive customer experience with fair, friendly, and courteous service in and over the phone.
- Other tasks I do include, activation plans, Insurance on products, and profession in google sheet used for scheduling.
- Some indemand customer service skills that I have include active listening, interpersonal skills, communication, compliant resolution, empathy and positivity.
General Manager
Burger King
03.2019 - 10.2022
- Managed budget implementations, employee reviews, training, and schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Streamlined inventory management processes, and minimizing waste
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2015
Skills
- Training and Mentoring
- Outstanding Communication Skills
- Reliable
- Bilingual
- Sales Management
- Inventory Control Quality Assurance
- Outstanding Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Cricket Wireless
05.2023 - Current
General Manager
Burger King
03.2019 - 10.2022
High School Diploma -
Valley Vista High School
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