Alec Gapasen
Santa Rosa,CA
Summary
Proven team player with a track record of enhancing customer satisfaction and ensuring company success at Barnes & Noble. Excelled in beverage preparation and cash handling, consistently exceeding performance expectations. Adapted to fast-paced environments, demonstrating exceptional time management and active listening skills, contributing to a positive and efficient workplace. Overall, dedicated to ensuring the success of my team in any way I can.
Overview
3
3
years of professional experience
Work History
Barista
Barnes & Noble
10.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Restocked display cases with attractive arrangements to promote specialty food items like cookies and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
- Remained flexible in my availability, coming in when needed to ensure the success of the team.
- Familiarized myself with the wide range of products that Starbucks has to offer
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in the training of new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Crew Member
Five Guys Burger And Fries
05.2021 - 10.2021
- Took orders, prepared meals, and collected payments.
- Operated a cash register on a day-to-day basis, ensuring that my till was counted accurately
- Demonstrated a strong ability to multitask within a fast-paced environment, ensuring that orders were completed to a standard of quality.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well within a team setting, accepting coaching and feedback from management and peers.
- Ensured customer satisfaction by providing the necessary help in a friendly and efficient manner.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Associate of Arts - English
Solano Community College
Fairfield, CA05.2024
Skills
- Team Player
- Active listener
- Cash Handling
- Opening and closing duties
- Safe Food Handling
- Beverage Preparation
- Inventory Management
- Product displays
- Time Management
- Adaptable and Flexible
Timeline
Barista
Barnes & Noble
10.2021 - Current
Crew Member
Five Guys Burger And Fries
05.2021 - 10.2021
Associate of Arts - English
Solano Community College