ALEC GULLEDGE
Dallas,TX
Summary
Dedicated IT Professional with nearly 6 years of experience in troubleshooting and supporting and maintaining company assets and environments. Proficient in implementing technical and critical support skills to support end users. Excellent in communication and leadership, adept at working with network and server administration. Eager to leverage my experience and expertise and contribute to a dynamic team where I can apply my technical and personal skills in an IT role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Helpdesk Technician
NETRIO
10.2018 - Current
- Provided full remote desktop support for 57 different companies with employees ranging from 5 to 5000+
- Routinely performed upgrades, backups, and patching for dedicated servers like Active Directory, SQL, Microsoft Exchange, VMWare
- Oversaw and managed large scale email migrations from on-premise to cloud-based systems like Entra/Azure, G Suite
- Installed and troubleshooted switches and access points for clients
- Provided individual dedicated in-house IT by request for managed clients, ensuring 99% uptime and efficiency for workstations and network equipment
- Led the successful transition of 1200+ employees to remote work by implementing VMWare Horizon and Citrix Workspace for secure virtual desktop infrastructure
- Created and built documentation and methods of procedure for client-specific issues using knowledge base documenting like Zoho, Hudu, Freshdesk
- Organized end-user training sessions on new technology and updates, ensuring documentation for future improved support
- Managed team workflow through strategic task and department allocation using engaging methods of procedure
Regional Athletic Director, Tarrant County
Texas Charter School Academic & Athletic League
07.2017 - 07.2018
- Oversaw the planning and logistics of hosting athletic tournaments and events for charter schools under the TSCAAL North Texas region
- Coordinated with security and food vendors to ensure both safety and efficiency for all students, athletes and guests alike at events
- Scouted and evaluated locations for events, ensuring that both the space and available resources are sufficient for hosting events for up to 400+ students at a time
Education
High School Diploma -
Booker T Washington HSPVA
Dallas, TX05.2013
Skills
- Operating system installation and configuration
- Proficient in Windows and Mac OS support
- Active Directory/Azure Environment Management
- Office 365/Google Workspace management
- Network administration
- Network equipment configuration and troubleshooting
- Endpoint security, patch management and threat mitigation
- Proficient in VMWare, Hyper-V and Citrix support
- Capacity for working in a team environment
- Customer service and support
- Strong communication skills
Certification
- ITF, CompTIA, In Progress, 02/25
- Network+, CompTIA, In Progress, 05/25
Timeline
IT Helpdesk Technician
NETRIO
10.2018 - Current
Regional Athletic Director, Tarrant County
Texas Charter School Academic & Athletic League
07.2017 - 07.2018
High School Diploma -
Booker T Washington HSPVA
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