Dionetta Freeman
Forks,WA
Summary
Dedicated IT Helpdesk Technician with a focus on problem resolution, customer support, and ticket management. Proven ability to enhance system functionality and improve user satisfaction through effective software installation and remote assistance.
Overview
32
32
years of professional experience
Work History
IT Helpdesk Technician
Amazon
Virtual
10.2010 - Current
- Diagnosed and resolved hardware and software issues for end-users, improving overall system functionality.
- Provided exceptional customer support via phone, chat, and email, enhancing user satisfaction rates.
- Implemented ticketing system enhancements to streamline issue tracking and resolution processes.
- Collaborated with cross-functional teams to identify recurring technical problems and develop preventive solutions.
Administrative Assistant
Westinghouse Hanford
Richland, WA
03.1994 - 05.2010
- Coordinated office operations, enhancing workflow efficiency and communication across departments.
- Managed scheduling for executive meetings, ensuring optimal use of time and resources.
- Prepared comprehensive reports and presentations, supporting decision-making processes for senior management.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
Education
Bachelor of Science - Environmental Management
Columbia Southern University
Orange Beach, AL06-2010
Skills
- Problem resolution
- Customer support
- Ticket management
- Software installation
- Device configuration
- Application support
- Software updates
- Operating systems
- Remote assistance
- Customer service
- Active listening
Timeline
IT Helpdesk Technician
Amazon
10.2010 - Current
Administrative Assistant
Westinghouse Hanford
03.1994 - 05.2010
Bachelor of Science - Environmental Management
Columbia Southern University
White House Award for Environmental Awareness
While working at Hanford I took on a side project for community Outreach for Environmental Awareness. Coordinated recycling days, Earth Day projects and programs in coordination with the various Cities and schooles