Linc Hughes
Flora Indiana,IN
Summary
Professional with strong experience in IT support, adept at troubleshooting and resolving technical issues efficiently. Skilled in hardware and software maintenance, network configurations, and customer service. Known for teamwork, adaptability, and delivering consistent results. Highly reliable, with a focus on achieving optimal performance and user satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
IT Helpdesk Technician
Ivy Tech Community College
Kokomo, IN
09.2020 - 06.2025
- Resolved hardware, software, and network issues through timely remote and in-person support.
- Diagnosed workstation, printer, and peripheral failures using ticketing systems and troubleshooting tools.
- Handled 50 tickets across Service Now
- Helped every part of the workflow. Assisting server, client, and management operations.
IT Technical Consultant skills
Integrity Communications
10.2019 - 09.2021
- Active Directory / Password Management
- Established secure VPN access for users, Software Installation, and Imaging
- Remote Desktop Tools & Ticketing Systems
Education
Associate of Science - Computer Science Associates
Ivy Tech Community College
Lafayette, IN01-2020
Skills
- Issue resolution
- Ticket management
- User support services
- Software support
- Desktop troubleshooting
- Active Directory management
- Network configuration
- Software deployment
- Cloud services
- Technical documentation
- Client assistance
- Asset management
Accomplishments
- Trained and led technical support teams of more than 5 support specialists.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Increased number of resolved job tickets by 40% over previous year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Certified Repair technician, Dell - since 2022
- Adobe CC Training - 2021
- Comptai A+ Training - 2022
- Certified Apple Technician, Apple - 2023
Timeline
IT Helpdesk Technician
Ivy Tech Community College
09.2020 - 06.2025
IT Technical Consultant skills
Integrity Communications
10.2019 - 09.2021
Associate of Science - Computer Science Associates
Ivy Tech Community College
Personal Information
Title: IT Helpdesk/ Developer