M'Kayla Barnes
Edna,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Helpdesk Technician
Taurus Service LLC
12.2022 - Current
- Create user accounts, maintained system documentation, tested and evaluated new technology.
- Performed troubleshooting to diagnose and resolve technical issues.
- Ensured compliance with established standards, policies, and procedures.
- Supported remote desktop connections for users requiring assistance offsite.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Administrative Professional
Taurus Services LLC
04.2022 - 12.2022
- Organized and maintained filing systems for correspondence, reports, documents and other information.
- Performed data entry tasks using spreadsheets or word processing applications.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
ISO Coordinator
Inteplast
05.2021 - 04.2022
- Assisted in the preparation and maintenance of ISO 9001 documents, such as policies, procedures, work instructions, forms and records.
- Developed and implemented a Quality Management System based on ISO 9001 standards.
- Ensured that all changes made to the QMS were documented correctly and communicated effectively throughout the company.
- Reviewed existing documentation to identify areas of improvement within the organization's QMS system.
- Coordinated regularly scheduled meetings with department heads to review progress towards meeting quality objectives.
Administrative Assistant
Inteplast
05.2020 - 05.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed project plans for various tasks assigned by upper management.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Barista
Dark Roasted Blend
05.2019 - 05.2020
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Carhop
Sonic
06.2017 - 04.2019
- Greeted and welcomed customers as they arrived at the drive-in window.
- Operated cash register accurately and efficiently to process customer payments.
- Communicated effectively with co-workers regarding order status or customer requests.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Some College (No Degree) - General Studies
University of Houston - Victoria
Victoria, TXHigh School Diploma -
Edna High School
Edna, TX05.2017
Skills
- Issue Resolution
- SOP Development
- Active Directory
- Data Security
- Systems Administrator
- Troubleshooting and Diagnosis
- Database Maintenance
- Customer Service
- Ticket support system management
- Technical Support
- Microsoft Office
Certification
- ISO 9001:2015 QMS Lead Auditor
Timeline
Helpdesk Technician
Taurus Service LLC
12.2022 - Current
Administrative Professional
Taurus Services LLC
04.2022 - 12.2022
ISO Coordinator
Inteplast
05.2021 - 04.2022
Administrative Assistant
Inteplast
05.2020 - 05.2021
Barista
Dark Roasted Blend
05.2019 - 05.2020
Carhop
Sonic
06.2017 - 04.2019
Some College (No Degree) - General Studies
University of Houston - Victoria
High School Diploma -
Edna High School
- ISO 9001:2015 QMS Lead Auditor
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