Caleb E. Wetzel
Krum,TX
Summary
Dynamic IT Helpdesk Technician at Liberty Christian School, adept at troubleshooting complex network issues and enhancing classroom technology. Proven ability in device management and team leadership, ensuring seamless tech support for over 2,500 devices. Skilled in problem resolution and committed to delivering exceptional service and quality assurance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Helpdesk Technician
Liberty Christian School
Argyle, TX
02.2012 - Current
- Provide tier-1 and tier-2 tech support for over 2,500 devices across a 5A private school campus.
- Troubleshoot network and hardware issues including cabling, terminations, and connectivity.
- Maintain inventory, perform repairs, and manage recyclable and warranty equipment.
- Support classroom technology including Smartboards, projectors, and Smart TVs.
- Supervise summer maintenance teams (2–4 members) for lab resets and device refreshes.
- Coordinate AppleCare+ repairs and device lifecycle management.
- Assist with system upgrades and infrastructure enhancement projects.
Operations Manager
Wheel Experts Automotive Group
Southlake, TX
08.2006 - 03.2012
- Oversaw operations for a top 10 luxury automotive retailer and manufacturer.
- Led assembly and quality control of custom 3-piece wheels and repairs.
- Managed warehouse inventory, logistics, and staff training.
- Coordinated custom finishing with local and out-of-state partners.
- Directed all outbound and local delivery logistics.
Stock & Product Technician
Modular Society, LLC
Southlake, TX
12.2004 - 07.2006
- Managed warehouse inventory and coordinated custom paint orders.
- Supported product assembly and repair for 2- and 3-piece custom wheels.
- Handled inbound/outbound logistics and ensured product quality.
Machinist Assistant
Marshall's Machining/Goetz Machine Works
Denton, TX
02.2001 - 12.2004
- Assisted in CNC setup and maintenance, ensuring precision manufacturing.
- Conducted dry runs and tool setups for metal and plastic parts.
- Maintained machine performance and ensured consistent quality output.
HVAC Technician
Mechanical Performance Inc.
Southlake, TX
08.2001 - 12.2001
- Supported inspection and adjustment of HVAC systems in commercial facilities.
Customer Service Assistant
National Tire & Battery
Southlake, TX
12.1999 - 08.2001
- Provided retail sales and customer service for automotive parts.
- Managed inventory and product restocking.
Emergency Medical Technician – Basic
Rural Metro Medical Services
Carrollton, TX
06.1999 - 12.1999
- Supported paramedics during non-emergency advanced life support transports.
- Delivered patient care and assisted with safe transfers.
Education
Basic Firefighter Recruit Training Program - Basic Firefighter 1
Texas A&M Commerce Fire Academy
Commerce, TX04-1999
High School Diploma -
Grapevine High School
Grapevine, TX05-1996
Some College (No Degree) - Core Classes
Tarrant County College NE Campus
Hurst, TXSkills
- Operating Systems: Windows
- Network troubleshooting
- Operating Systems: macOS
- Operating Systems: iOS
- Software & Tools: Office 365
- Software & Tools: Google Workspace
- Software & Tools: Raptor Technologies
- Software & Tools: Adobe Admin Console
- Software & Tools: SchoolDude
- Software & Tools: Spiceworks
- Software & Tools: Mosyle MDM
- Software & Tools: Apple School Manager
- Software & Tools: Malwarebytes
- Software & Tools: NetAlly Link-Live
- Networking: Troubleshooting
- Networking: cable management
- Networking: terminations
- Networking: testing
- Hardware: MacBooks
- Hardware: iPads
- Hardware: PCs
- Hardware: printers (Xerox, Canon, Brother, HP)
- Hardware: VOIP (Mitel/Shoretel)
- Hardware: laminators
- Hardware: POS systems
- Management Tools: Apple Configurator
- Management Tools: Meet Manager/Flashtiming
- Hardware maintenance
- System upgrades
- Device management
- Classroom technology support
- Technical documentation
- Customer relationship management
- Inventory control
- Logistics coordination
- Quality assurance
- Problem solving
- Wireless networking
- Software updates
- Problem resolution
- Team leadership
- Time management
Certification
- Life Insurance License State of Texas, May 2025 to Current
- Certified Fiber Optic Technician (CFOT), AVO Training Institute, 2013
- EMT-Basic Certification, Medical Education Systems, 1998
References
Available upon request.
Languages
Spanish
Limited
Japanese
Elementary
Dutch
Elementary
Timeline
IT Helpdesk Technician
Liberty Christian School
02.2012 - Current
Operations Manager
Wheel Experts Automotive Group
08.2006 - 03.2012
Stock & Product Technician
Modular Society, LLC
12.2004 - 07.2006
HVAC Technician
Mechanical Performance Inc.
08.2001 - 12.2001
Machinist Assistant
Marshall's Machining/Goetz Machine Works
02.2001 - 12.2004
Customer Service Assistant
National Tire & Battery
12.1999 - 08.2001
Emergency Medical Technician – Basic
Rural Metro Medical Services
06.1999 - 12.1999
Basic Firefighter Recruit Training Program - Basic Firefighter 1
Texas A&M Commerce Fire Academy
High School Diploma -
Grapevine High School
Some College (No Degree) - Core Classes
Tarrant County College NE Campus