Mohammad Yasin Samim
4906-28 Conrad, Skokie,IL
Summary
IT Help Desk Technician with 4 + years experience of resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
1
1
year of professional experience
Work History
IT Helpdesk Technician
Netlinks Ltd
5 2016 - 8 2019
- Maintaniance and support the netwok issue of all MoD site thourhg remote login system
- Maintaniance and Support the APPS project in MoD site for all MoD users
- Create and reset all users in APPS System for all MoD site users
- Responded to queries on phone, via email or through IT ticketing system
- Assistant with DBAs while creating monthly reports for MoD site.
Computer Instructor
RAFA Institute of High Education
03.2015 - 03.2016
- Taught Network A+, TCP/IP, and LAN subjects for Computer Science students
- Taught Operating System, Windows Server and liunx server for CS students
- Taught Office packages for Journalist students
- Taught Java and C++ programming language for CS students.
Education
Bachelor of Science (BS) - Computer Science- Information Technology
Herat University
Herat, AfghanistanSkills
Operating System (Windows, Mac , Linux )
Networking (TCP/IP, DNS, DHCP, VPN, WIFI)
Software & Hardware Installations and Troubleshooting
Remote Support Tools (TeamViewer, AnyDesk, or Remote Desktop)
AD, (Creating User Account, reset password, Group Policy)
Ticketing System Odoo Platform Ticketing System, Zendesk
Microsoft Office Specialist (MOS) Expert
Microsoft Outlook
Adaptability
Clear Communication
Customer Service Skills
Time Management
Good Knowledge of Understanding
Workauthorization
Fully Work Authorized
Visasponsorship
No Visa Sponsorship Required
Professional Development
- CCNA, Kabul, 06/2024
- CompTIA Network +, Chicago -IL
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Computer Instructor
RAFA Institute of High Education
03.2015 - 03.2016
IT Helpdesk Technician
Netlinks Ltd
5 2016 - 8 2019
Bachelor of Science (BS) - Computer Science- Information Technology
Herat University
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