Summary
Overview
Work History
Education
Skills
Personal Information
Citizenship
References
Timeline
Generic

Mizanur Munna

Bronx

Summary

Dynamic IT Support Technician with a proven track record at Kyndryl and WPP Stamford office and Loreal IT office. Expertise in ServiceNow ticketing and exceptional customer service skills. Excels in swiftly diagnosing and resolving complex technical issues, enhancing user satisfaction and efficiency. Demonstrates strong teamwork and communication abilities, ensuring seamless IT operations.

Overview

2
2
years of professional experience

Work History

IT Helpdesk Technician

Loreal Cosmetics
New York
03.2025 - 06.2025
  • Provided technical support to end-users, troubleshooting hardware and software issues to ensure minimal downtime (Onsite and remotely).
  • Experience with both Mac OS and Pc/Windows environment .
  • IT V.I.P Executive support.
  • Solving Cisco any connect,Jabbar,Zscaler,VPN related issues .
  • Conference rooms/AV support.
  • Basic network/server troubleshooting .
  • Knowledge with Microsoft Azure/Entra,Intune ,Jamf,Kanji,Apple business manager (Mac OS).
  • Setup Microsoft authenticator and Okta .
  • Experience with Cloud based printer like xerox, Smartprint,Epson.
  • Solving office365 apps(Outlook,Teams,Onedrive,powerpoint,Excel,onenote etc ) related issues .
  • Reimage,configure new hires and refresh/Replacement laptops.
  • Utilized ServiceNow to track and manage IT service requests, maintaining accurate records and ensuring compliance with service level agreements (SLAs).
  • Remote support apps experience .(Teamviewer, Beyondtrust,Anydesk).

Deskside Support Technician

Kyndryl,WPP-Stamford Office(IMSCI),New York and CT
12.2022 - 01.2025
  • Conducted basic troubleshooting to fix desktop and laptop issues .
  • Diagnosed and resolved technical hardware and software issues in person or remotely.
  • Assisted customers/users with hardware and software installations ,troubleshooting ,maintenance and upgrades .
  • Troubleshoot issues on devices specific problems ,network performance,internet connectivity and Xerox Printer troubleshooting .
  • Re-imaging,configurations,set up laptop for new hires and manage inventory .
  • Proficiency in ServiceNow ticketing system .
  • Helped users office 365 related issues .
  • Maintained positive customers relations by responding promptly to inquiries and requests.
  • Created,assigned,updated and closed tickets,performed other duties as assigned .
  • Collaborated with other team members to resolved complex technical issues quickly and efficiently .
  • Provided quick reaction like help desk support to customers via phone,chat,email and in-person.
  • Experience with both PC and Mac device .
  • Experience with Okta,Microsoft Authenticator,Microsoft Intune/Azure, Kandji.
  • Manage active directory (Reset/change password ,unlock account etc).


Education

Associate -

Bronx Community College
Bronx, New York
06.2022

High School Diploma -

Bronx Regional High School
Bronx, New York
01.2019

Skills

  • Ticketing system proficiency
  • Microsoft Windows and office
  • Mac OS operating system
  • Remote Technical and desktop Support
  • Computer Hardware Knowledge,Xerox printer and basic network
  • Software installations/Upgrades
  • End user support
  • Incident Management
  • Organization skills
  • Ability to type 40wpm
  • Strong written and verbal communication skills
  • Excellent communication
  • Teamwork
  • Attention to detail
  • Multitasking Abilities
  • Time management
  • Friendly and Patient
  • Knowledge with ServiceNow ticketing system

Personal Information

Driving License: Valid driving license (Able to commute anywhere in New York city,Upstate and Connecticut)

Citizenship

U.S citizen / legally authorized to work

References

1. Anthony Rodriguez (WPP)

VIP Support Engineer

6463799148.

anthony.rodriguez@wpp.com

2.Diaz Oliver 

IT Team Lead

6093351498

oliver.diaz@loreal.com

3.Muztahid Sakif (Kyndryl)

Desktop support tech

9292450351

muztahid.sakif@kyndryl.com

4.Marsha davis 

Office Manager (WPP Stamford Office)

Cell: 9176346692

marsha.davis-bell@mtgsci.com

Timeline

IT Helpdesk Technician

Loreal Cosmetics
03.2025 - 06.2025

Deskside Support Technician

Kyndryl,WPP-Stamford Office(IMSCI),New York and CT
12.2022 - 01.2025

Associate -

Bronx Community College

High School Diploma -

Bronx Regional High School

Similar Profiles

CREATE PROFILE
Mizanur Munna