Alec Harrelson
Owasso,OK
Summary
Accomplished Quality Review Specialist and Float Banker at Bank of Oklahoma, adept in Quality Assurance and Customer Relations. Excelled in enhancing database accuracy and streamlining data management, while providing exceptional customer service. Proven track record in improving operational efficiency and resolving complex customer issues, demonstrating a strong blend of analytical and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Barista
Nobilitea
11.2019 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Quality Review Specialist
Bank of Oklahoma
08.2014 - 06.2019
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Float Banker
Bank of Oklahoma
05.2013 - 08.2014
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Traveled to locations in need of associates.
Education
Bachelor of Arts - History
Rogers State University
Claremore, OK05.2025
Skills
- Quality Assurance
- Root Cause Analysis
- Supply Management
- Customer Relations
- Research
- Cash Handling
- Active listener
- Product Upselling
Accomplishments
Member of the National Speech & Debate Association
Languages
Spanish
Limited Working
German
Elementary
Timeline
Barista
Nobilitea
11.2019 - 01.2020
Quality Review Specialist
Bank of Oklahoma
08.2014 - 06.2019
Float Banker
Bank of Oklahoma
05.2013 - 08.2014
Bachelor of Arts - History
Rogers State University
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