Open To Work
Brandy Bellais
Tucson,AZ
Summary
Over 20 years of experience in restaurant and café management. Highly qualified in all aspects of the retail environment including merchandising, personnel, sales, and inventory management. Highly motivated with a strong work ethic and positive “can-do” attitude. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Barista
Coffee Times
Tucson, AZ
03.2024 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction through attention to detail.
- Operated espresso machines and grinders, maintaining equipment cleanliness and functionality.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain a clean and organized workspace, adhering to health standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
Store Manager
Caffe Luce
Tucson, AZ
07.2014 - 03.2024
- Assisting owner with all day to day operations including but not limited to: overseeing a staff of 7 or more employees scheduling of staff for 2 stores ordering, pick up and delivery of products for 3 shops offering exemplary customer service training and development of staff members creatively crafting coffee beverages of high quality with passion weekly inventory banking and cash reconciliation
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. engaging with customers while enhancing the customer experience expanding upon coffee knowledge and assisting with customer selections
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed inventory levels, optimizing stock replenishment processes and minimizing waste.
Assistant Store Manager
The Vitamin Shoppe
Tucson, AZ
03.2013 - 07.2014
- Assisting Store Manager with all day to day operations including but not limited to
- Overseeing a staff off 4-5 staff members
- Informing customers about the features and benefits of various vitamins and supplements to suit their various health concerns in order to build rapport and sales at the same time
- Continuing to expand both my knowledge and staff knowledge about the most up to date information regarding health and wellness ensuring weekly rotation of products is completed with accuracy training of new staff members completion of monthly merchandise changeovers
Assistant Store Manager
Aaron Brothers Art and Framing
Tucson, AZ
01.2011 - 03.2013
Education
Diploma -
Sabino High School
Tucson, AZ05.1999
Skills
- Pour-over coffee preparation
- Hospitality
- Coffee grinder
- Customer relationship building
- Order taking
- Staff Supervision
- Multitasking and Organization
- Employee Supervision and Motivation
- Team Building and Leadership
- Store Opening and Closing
- Inventory Management
- Store Merchandising
- Customer Service
- Cash Management
- Store Opening and Closing Procedures
- Quality Assurance
- Customer Service Management
- Sales Promotion
- Hiring and Onboarding
- Staff Development
- Staff Scheduling
- Drip coffee maker
- Customer service
- Table management
- Greeting customers
- Retail Management
- Blenders
- Communication skills
- French press coffee preparation
- Coffee experience
- Milk steaming
- Leadership
- Procedures
- Sales
- Latte art
- POS
- Computer skills
- Restaurant management
- Cash handling
- POS systems
- Supervising experience
- Inventory management
- Food supply stocking
- Upselling
- Retail sales transactions
- Drip coffee preparation
- Motivation
- Coffee equipment cleaning
- Espresso machine cleaning
- Customer complaint resolution
- Coffee workstation sanitization
- Food service cleaning
- Espresso coffee making
- Cross-selling
- Food quality maintenance
- Coffee recipe adherence
- Serving
- Quality assurance
- Food waste mitigation
- Barista experience - Barista experience (16-20 years)
- Cash management
- Merchandising
- Cold brew coffee making
- Time management
- Employee orientation
- Food delivery
- Espresso machines
- Fine dining experience
- Blender cleaning
- Food safety
- Customer follow-ups
- Organizational skills
- Cash register
- Shift management
- Team player
- Attention to detail
- Friendly and outgoing
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Barista
Coffee Times
03.2024 - Current
Store Manager
Caffe Luce
07.2014 - 03.2024
Assistant Store Manager
The Vitamin Shoppe
03.2013 - 07.2014
Assistant Store Manager
Aaron Brothers Art and Framing
01.2011 - 03.2013
Diploma -
Sabino High School