Alec Kolbasky
Las Vegas,United States
Summary
Customer Service professional with 8+ years of experience, known for genuine warmth and adaptability in dynamic environments. Demonstrates strong collaboration and teamwork skills, consistently exceeding expectations through integrity and drive. Committed to learning and executing with precision, enhancing guest experiences through effective communication and support.
Overview
11
11
years of professional experience
Work History
Medical assistant/Phlebotomist
Octapharma plasma
Las Vegas, NV
12.2020 - 08.2025
- Expertly performed phlebotomy procedures, ensuring patient comfort and sample integrity. Streamlined workflow, reducing wait times and enhancing overall clinic efficiency.
- Provided compassionate care to plasma donors, addressing concerns and educating on donation process. Maintained strict adherence to safety protocols and quality standards.
- Meticulously managed patient records and lab results, ensuring accuracy and confidentiality. Collaborated with medical team to optimize patient care and treatment plans.
- Implemented new donor screening techniques, improving identification of eligible donors. Contributed to the development of staff training materials, enhancing team competency.
- Analyzed donor trends and feedback, proposing data-driven improvements to donation process. Assisted in quality control measures, ensuring compliance with industry regulations.
- Conducted precise phlebotomy procedures, prioritizing donor comfort and sample integrity. Streamlined clinic operations, reducing wait times and enhancing efficiency.
Medical assistant
Urgent-care
Las Vegas
08.2020 - 11.2020
- Managed patient intake, administered treatments, and assisted physicians in urgent care setting. Streamlined processes, reducing wait times and improving patient satisfaction.
- Worked effectively with diverse healthcare team to provide comprehensive patient care. Contributed to positive outcomes through clear communication and efficient coordination.
- Maintained accurate medical records and ensured proper documentation of patient information. Implemented new filing system, enhancing data accessibility and reducing errors.
- Provided compassionate care to patients in high-stress situations. Developed rapport with anxious individuals, contributing to a calmer atmosphere and smoother procedures.
Manager
Wendy
Chicago
10.2018 - 09.2019
- Responsible for keeping our restaurant exceptionally clean and well-run.
- Will assist the General Manager in day-to-day fast food restaurant operation.
- Include executing company policies, procedures and programs.
- Fostered a positive work environment, mentored staff, and improved team cohesion, leading to reduced turnover and increased productivity.
Cashier
Vons
Chicago
01.2015 - 02.2018
- Managed cash transactions efficiently, ensuring accuracy and customer satisfaction. Resolved complex issues, enhancing problem-solving skills and adaptability.
- Streamlined checkout process, reducing wait times and improving customer flow. Consistently met sales targets while maintaining high service standards.
- Worked seamlessly with team members to maintain store cleanliness and organization. Assisted in training new cashiers, fostering a supportive work environment.
- Maintained meticulous cash drawer accuracy, minimizing discrepancies. Implemented effective inventory management techniques, reducing stock-related issues.
Education
Medical assistant/phlebotomist
Northwest Career College
Las Vegas07.2024
Diploma - undefined
Schurz high school
Chicago06.2017
Skills
Flexibility
Adaptability
Communication
Creativity
Active Listening
Relationship Building
Service Excellence
Workflow Optimization
Time Management
Customer Engagement
Critical Thinking
Multitasking
Technical Proficiency
Project Management
Customer Loyalty
Empathy
Timeline
Medical assistant/Phlebotomist
Octapharma plasma
12.2020 - 08.2025
Medical assistant
Urgent-care
08.2020 - 11.2020
Manager
Wendy
10.2018 - 09.2019
Cashier
Vons
01.2015 - 02.2018
Medical assistant/phlebotomist
Northwest Career College
Diploma - undefined
Schurz high school