Alec Kopystynsky
Work Preference
Location Preference
On-SiteRemoteHybridLocation:
Phoenix, AZIrvine, CAAustin, TXDenver, COOverland Park, KSOpen to relocation:
YesImportant To Me
Career advancementWork from home optionPersonal development programsHealthcare benefitsPaid time offWork-life balanceCompany CultureSummary
Customer-focused and results-driven professional with extensive experience in customer service, client relations, problem resolution, and handling sensitive information. Proven success assisting customers in fast-paced environments, resolving concerns professionally, and maintaining high satisfaction ratings. Recognized for leadership potential, reliability, and strong communication skills. Brings over a decade of direct customer interaction experience and a strong ability to build trust, multitask, and deliver excellent service. Seeking to contribute these strengths as a diligent worker.
Field operations professional with strong track record in delivering impactful results. Adept at navigating complex environments, leveraging technical skills in equipment maintenance, troubleshooting, and data analysis. Known for fostering team collaboration and adaptability in dynamic situations. Reliable and driven by commitment to achieving excellence through effective problem-solving and strategic planning.
Work History
Field Expert
4 Months- Assisted customers with inquiries in person and over the phone. in person or beforehand via telephone.
- Assisted in troubleshooting activation issues to facilitate smooth device onboarding.
- Showcased product knowledge and professionalism while promoting Verizon Home Protect, AT&T HomeTech Protect, and Verizon Home Internet.
Driver/Operator
14 Years 1 Month- Provided high-level customer service to hundreds of riders, enhancing overall rider satisfaction in dynamic environments.
- Delivered consistent high-level customer service to hundreds of riders in dynamic environments.
- Resolved customer concerns calmly and efficiently while ensuring positive rider experiences.
- Built strong rapport with customers from diverse backgrounds.
- Cultivated strong relationships with customers from diverse backgrounds, fostering a welcoming and inclusive atmosphere.
Administrative/Client Support Assistant
8 Years- Assisted with tax preparation, document filing, and records organization to ensure smooth office operations.
- Communicated professionally with clients regarding paperwork, scheduling, and account needs.
- Assisted with tax preparation support, document filing, records organization, and office operations.
- Supported daily business functions in fast-paced office environment, contributing to overall operational efficiency.
- Developed strong understanding of financial accuracy and discretion, fostering customer trust and confidence.
Customer Service Representative
1 Year- Provided customer support in a high-volume Verizon wireless call center environment.
- Assisted customers with mobile phone service issues, billing concerns, account questions, and troubleshooting.
- Supported fellow agents by answering questions and resolving customer issues to enhance team performance.
- Exhibited leadership potential, recognized as a strong candidate for advancement into coaching roles.
- Maintained professionalism and efficiency while handling high-pressure customer interactions.
Education
High School Diploma
Associate of Applied Science - Computer Science
- Will be completed in June 2027
- GPA: 3.83
- Scholarship Recipient
Skills
Languages
Interests
Timeline
Additional Value
- 14+ years of customer-facing service experience
- Trusted with confidential financial and personal information
- Strong phone communication and de-escalation skills
- Self-motivated and dependable