Dynamic Loan Processor Team Lead at CrossCountry Mortgage with a proven track record in team management and process improvement. Expert in recruitment and training, enhancing productivity by streamlining workflows. Adept at fostering collaboration and communication, driving measurable results in loan processing efficiency while ensuring compliance and accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Processing Team Lead
CrossCountry Mortgage
Cleveland
07.2023 - Current
Lead a team of 10 Jr Processors, ensuring adherence to deadlines and quality standards.
Facilitate weekly training and one-on-one meetings to enhance team skills and communication.
Collaborate with management to recruit and train new Jr Processors, integrating them into the team.
Verify loan documentation and liaise with stakeholders to streamline the underwriting process.
Monitor team productivity, driving improvements and achieving measurable results.
Fostered a collaborative environment for a team of 10, enhancing communication and elevating overall team performance.
Streamlined the loan underwriting process by implementing best practices, leading to measurable improvements in processing efficiency.
Monitored team productivity metrics, identifying bottlenecks and executing targeted strategies to ensure adherence to turnaround times.
Coordinated training sessions for new Jr Processors, successfully onboarding talent and reducing ramp-up time for new team members.
Oversaw documentation verification processes, ensuring accuracy in submissions and minimizing delays in loan approvals.
Asst. Football Coach
Western Michigan University
Kalamazoo
01.2023 - 07.2023
Collaborated with Defensive Line Coach to enhance player strategies and performance.
Led film analysis sessions to identify opponent weaknesses, improving game tactics.
Managed scout team operations, optimizing practice efficiency and personnel deployment.
Conducted in-depth studies on opponent offensive strategies, boosting defensive readiness.
Coordinated practice sessions with coaching staff, enhancing team strategy and fostering a unified approach to game preparation.
Implemented targeted film analysis techniques, identifying opponent weaknesses that led to improved game strategies and competitive advantage.
Developed training drills tailored to player strengths, resulting in noticeable improvements in performance and team cohesion.
Conducted in-depth studies of opposing teams' offensive lines, providing actionable insights that informed game-day tactics.
Fostered a positive learning environment, encouraging players to develop skills and confidence both on and off the field.