Alec Matsumoto
Las Vegas,NV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Alexxa's Las Vegas
05.2017 - 09.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Became a trainer for new hired Servers.
Server Assistant (Then Promoted to Server)
Wolfgang Puck Bar & Grill
02.2015 - 04.2017
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Arranged tables and chairs for special occasions and events.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Became a trainer for new hired Server Assistants.
- Learned and performed Server duties upon promotion to Server/Waiter.
Front Desk Host
Yard House
10.2014 - 01.2015
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Associate
In-N-Out Burger
03.2011 - 10.2014
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Processed orders on POS system and accepted cash and charge payments.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Trained and assisted new kitchen staff members.
- Cooked menu items according to specified instructions.
- Prepared ingredients for menu items.
Education
High School Diploma -
Penn Foster Online High School
Online08.2011
Skills
- Customer satisfaction and product guidance abilities
- Strong teamwork and collaboration skills
- Dynamic communication skills
- Social Perceptiveness
- Organization skills
- Fast-paced prioritizing
- Multitasking abilities
- Problem resolution and troubleshooting skills
Certification
- Food Handler Safety Card
- TAM (Techniques of Alcohol Management) of Nevada Certified Server/Seller
Timeline
Server
Alexxa's Las Vegas
05.2017 - 09.2024
Server Assistant (Then Promoted to Server)
Wolfgang Puck Bar & Grill
02.2015 - 04.2017
Front Desk Host
Yard House
10.2014 - 01.2015
Associate
In-N-Out Burger
03.2011 - 10.2014
High School Diploma -
Penn Foster Online High School
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