Alec McCaa
Fort Worth,TX
Summary
Client Service & Account Management Professional with experience managing client relationships from onboarding through ongoing support. Proven ability to serve as a primary point of contact, coordinate cross-functional teams, resolve issues efficiently, and maintain accurate documentation and reporting.
Overview
4
4
years of professional experience
Work History
Client Services Manager
Atlas Retail Services
02.2026 - Current
- Act as the primary point of contact for clients, managing communication, timelines, and expectations across multiple projects
- Coordinate cross-functional teams and field partners to ensure successful project execution and delivery
- Track project progress, maintain accurate documentation, and resolve issues to ensure client satisfaction
- Remote
Sales Development Representative
Placer.ai
04.2025 - 02.2026
- Having worked in the Civic vertical, I drove the top of the sales funnel by identifying, qualifying, and engaging with public sector organizations interested in using mobile location data to improve urban planning, economic development, and community services.
- Documented client interactions, requirements, and follow-ups accurately within CRM systems
- Collected and shared client feedback and insights with internal teams to support service improvement
- Remote
Leasing Consultant
ZRS Management
07.2023 - 04.2025
- Served as a key point of contact for residents and prospective clients from initial inquiry through onboarding and ongoing support
- Supported tenant retention efforts by proactively addressing concerns and ensuring clear communication
- Consistently met and exceeded performance expectations while maintaining high levels of client satisfaction
Real Estate Agent
All Cities USA Realty
05.2022 - 04.2023
- Served as an initial point of contact for prospective buyers and renters through outbound and inbound outreach
- Collected and documented client requirements and preferences within CRM systems
- Worked primarily as an inside sales agent
Education
Certificate -
Champions School of Real Estate
Fort Worth, TX01-2022
High School - undefined
Timber Creek High School
Keller, TX01-2021
Skills
- Client Relationship Management
- Cross-Functional Collaboration
- CRM & Digital Tools
- Documentation & Reporting
- Project Coordination
Awards
Top Producer of the Month — JPI Portfolio (December 2023)
Timeline
Client Services Manager
Atlas Retail Services
02.2026 - Current
Sales Development Representative
Placer.ai
04.2025 - 02.2026
Leasing Consultant
ZRS Management
07.2023 - 04.2025
Real Estate Agent
All Cities USA Realty
05.2022 - 04.2023
High School - undefined
Timber Creek High School
Certificate -
Champions School of Real Estate