Alec McKinney
Fort Wayne,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, as demonstrated at Kroger. Excelled in grocery bagging and customer assistance, showcasing strong multitasking abilities and patience. Achieved significant improvements in service efficiency and cleanliness maintenance, reflecting a commitment to excellence and a customer service-oriented approach.
Overview
3
3
years of professional experience
Work History
Grocery Bagger
Kroger
06.2024 - Current
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Pleasantly greeted customers and provided prompt and courteous service.
Server
Dairy Queen Grill & Chill
06.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Waiter Carside
Applebee's Grill + Bar
05.2022 - 09.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 01.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
High School Diploma - College Prep
Leo Junior Senior High School
Leo-Cedarville, IN05.2023
Skills
- Patience and Tolerance
- Grocery bagging skills
- Returning carts
- Cleanliness Maintenance
- Customer Assistance
- Product stocking
- Flexible Schedule
- Customer Service-Oriented
- Store Cleaning
- Heavy Lifting
- Guest carry-out
Timeline
Grocery Bagger
Kroger
06.2024 - Current
Server
Dairy Queen Grill & Chill
06.2023 - 01.2024
Waiter Carside
Applebee's Grill + Bar
05.2022 - 09.2022
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 01.2022
High School Diploma - College Prep
Leo Junior Senior High School