Alec Mendoza
Bridgeview,IL
Summary
Detail-oriented Customer Care Representative offering 9 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of client and business objectives. Always seeking for new opportunities to increase skills and become a strong asset to a professional team.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Alight Solutions
05.2021 - Current
- Manages over 30 client calls per day.
- Responded to customer needs through competent customer service and prompt problem-solving.
- De-escalates customer issues with proven conflict mediation and problem-solving abilities.
- Promptly responds to customer inquiries and resolves complaints to promote loyalty.
- Assigns myself as case manager for time-sensitive escalations in order to promise prompt resolutions.
- Researches resolutions for escalations, contacts necessary departments and responds to customer by phone as follow-up.
Technical Assistant
Triton Community College
07.2019 - 05.2021
- Filmed and edited commercial advertisements for Triton College.
- Supervised project workflows, such as editing footage, color correction, sound mixing, and graphics compositions.
- Collaborated with creative team and director to ensure alignment between artistic vision and editing requirements.
- Conducted weekly file and data backups to archive for future projects.
Sales Associate
Top Cut Comics
12.2018 - 05.2021
- Provide professional customer service support for sales and service needs.
- Maintained knowledge of products and produced promotions to drive consistent sales.
- Analyze successes and failures of competitors and evaluate their impact on market price.
- Managed and supervised weekly event to ensure high satisfaction for clients.
Education
Bachelor of Arts - Digital Animation
DePaul University
Chicago, IL06.2018
No Degree - General Education
Moraine Valley Community College
Palos Hills, IL06.2015
Skills
- Life Benefits Specialist
- On Floor Supervisor
- Leave of Absence Specialist
- Retirement Benefit Specialist
- Conflict Mediation
- Data Evaluation
- Issue and Complaint Resolution
- Takes Initiative
- Critical Thinking
- Friendly, Positive Attitude
- Supervision & Leadership
Timeline
Customer Care Representative
Alight Solutions
05.2021 - Current
Technical Assistant
Triton Community College
07.2019 - 05.2021
Sales Associate
Top Cut Comics
12.2018 - 05.2021
Bachelor of Arts - Digital Animation
DePaul University
No Degree - General Education
Moraine Valley Community College