Christina Tenney
Gilbert,USA
Summary
Achieved Employee of the Month honors in two separate positions, reflecting exceptional work ethic and reliability. Received Customer Care Excellence Award for delivering superior customer service and support. Expertise in fostering positive relationships and driving customer satisfaction. Committed to continuous improvement and operational success.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
StateServ Medical / Dragonfly Health
Gilbert, AZ
06.2022 - 10.2025
- Executed scheduling for pickups and deliveries of DME medical equipment in several states. Created meticulous documentation for drivers and hospice personnel to support operations. Optimized logistics management for effective coordination of equipment distribution. Liaised with healthcare professionals to ensure seamless service integration.
Patient Care Coordinator
Banner Health
Gilbert, AZ
02.2021 - 09.2021
- Executed comprehensive insurance verifications to ensure patient coverage was secured. Streamlined account setup processes by accurately inputting patient demographics. Coordinated multi-provider schedules to enhance call center efficiency. Obtained prior authorizations to support patient treatment plans. Engaged in one-on-one consultations with RN staff for thorough medical clearances. Analyzed detailed notifications regarding patients' health histories for improved service delivery.
Patient Service Representative
Grand Canyon Family Medicine
Chandler, AZ
10.2019 - 02.2021
- Optimized patient scheduling according to doctors' time constraints and patient requirements. Checked insurance coverage while collecting relevant payments from patients. Processed medical record requests, including faxing and scanning essential documents. Maintained comprehensive records by updating patient demographics and managing account creation. Provided vaccination updates and supported lab technicians in document retrieval. Handled multi-line phone system to assist patients promptly. Upheld job standards consistently across both operational locations.
Patient Care Coordinator
Dignity Health ER
Gilbert, AZ
08.2016 - 08.2019
- Executed compliance updates to ensure confidentiality of sensitive data. Enhanced patient flow in emergency room through collaboration with medical personnel. Supported staffing during management absence by providing essential training. Obtained demographics and insurance details for accurate patient registration. Educated patients regarding coverage options after verifying insurance eligibility. Collected required co-pays and co-insurance according to established protocols. Digitized identification and legal documents for streamlined record management. Optimized patient registration experience through efficient execution of paperwork.
Account Receivable Specialist/Medical Billing
Verve Surgical Institute
Mesa, AZ
05.2016 - 08.2016
- Utilized electronic billing methods to prepare medical claims efficiently. Gathered and organized supporting documentation critical for claim submissions. Managed claim denials by resubmitting corrected claims and filing appeals as required. Detected and corrected errors in claims to ensure proper payment processing. Accurately posted payments and recorded charge entries in accounting systems. Tracked collections on non-payment accounts through effective communication over the phone. Streamlined the documentation process to improve claims submission accuracy.
Education
Associate of Arts - Healthcare Technology
Associate Institute of Business Technology
Mesa, AZBachelor of Arts - Healthcare Administration
Ashford University
Clinton, IASkills
- Administrative
- Collections
- Customer Service
- Data Entry
- Type 35 WPM
- 10- Key touch
- Programs
- MS4
- Cerner
- EDM
- Microsoft Suite
- Jasper
- Medical
- Trained for ICD-10 Codes
- Emergency Room procedures
- Familiar with billing procedures
- Extensive Knowledge of Insurance Benefits and Eligibility
- Ongoing Knowledge of Patient Education in several fields
- Record Keeping and Book Keeping
- Deep understanding of JCAHO Compliance
- Deep understanding of EMTALA Compliance as it pertains to Emergency Room
- Deep understanding of HIPAA compliance and Risk Management Plans
- Outlook
- Receptionist
- Scheduling
- Billing
- Organizational Skills
- Insurance Verification
- Medical Billing
- EMR Systems
- CPT Coding
- Medical Scheduling
- Medical Terminology
- ICD-9
- Medical Records
Timeline
Customer Care Representative
StateServ Medical / Dragonfly Health
06.2022 - 10.2025
Patient Care Coordinator
Banner Health
02.2021 - 09.2021
Patient Service Representative
Grand Canyon Family Medicine
10.2019 - 02.2021
Patient Care Coordinator
Dignity Health ER
08.2016 - 08.2019
Account Receivable Specialist/Medical Billing
Verve Surgical Institute
05.2016 - 08.2016
Associate of Arts - Healthcare Technology
Associate Institute of Business Technology
Bachelor of Arts - Healthcare Administration
Ashford University